Kim Compton Email & Phone Number

Seal Beach, California, United States

Transitioned to manage the T-Mobile account in Southern California and Nevada for a provider of services that protect, connect, and let customers enjoy the latest tech by solving common and uncommon tech issues.• Travel extensively to establish and own innovative go-to-market and account growth strategies and associated key initiatives to maximize subscriber growth and minimize churn to meet and exceed financial and growth targets.• Developed strong relationships with client partner executives, field, and store operations leadership to ensure alignment of objectives and provide education, training, and support for 600+ retail stores in the region.• Provide direction and support to the corporate and indirect sales channels with T-Mobile retail accounts to understand the product and maximize attach rate to legacy Sprint consumer and business customers. • Partner with T-Mobile to assess, support, and enhance the customer experience, identify opportunities, and propose solutions to change the game and/or close the gaps between current services, customer needs, and competitive offerings.

Seal Beach, California, United States

Transitioned to the Verizon account with responsibility for the Go Wireless indirect dealer.• Partnered with the Director on developing and executing channel strategy in alignment with Asurion’s KPIs, and on developing quarterly marketing initiatives with the top indirect agents; consistently achieved sales targets and goals.• Developed and guided the implementation of the Go Wireless business plan to achieve account sales targets and profitability.• Served as the primary account contact providing account leadership and building key client relationships.• Conducted regular reviews of business performance, marketing strategies, and trainings with the Go Wireless account.

Seal Beach, California, United States

Recruited and promoted to manage business and relationships with the Sprint retail network in Southern California.• Established and owned innovative go-to-market and account growth strategies and associated key initiatives within the Sprint retail sales channel to maximize subscriber growth and minimize churn to meet or exceed financial and growth targets. • Developed strong relationships with Sprint regional president, sales directors, district managers and store managers to drive revenue by promoting protection products, tech expert support, and a robust repair program at 350+ retail locations.• Ensured alignment of objectives with Sprint and provided education, training, or other support to make it easier for all parties to deliver on Asurion’s product promise of enhancing customers’ lives through their technology connections.• Developed comprehensive strategies and sales plans to improve take rates in corporate and indirect channels and consistently demonstrated a sustained commitment to grow sales results and manage costs effectively to ensure solid ROI.• Motivated retail sales teams to assess, support, and continually enhance the customer experience, promote, and sell the Asurion bundle of protection services with every device sale, including repair or replacement of devices.• Deepened and applied client strategic and operational knowledge and the unique aspects of the client’s business that affected sales, trends, and competitive positioning; tailored appropriate responses to client objections/concerns.• Served as project leader for churn reduction and social media liaison; conducted field visits, weekly reporting, regional training, and in-store workshops; implemented process/program improvements and managed new product launches.

Los Angeles, California, United States

Managed efforts to drive participation in Verizon branded trade-in service for the retail and enterprise channels for a company offering a seamless mobile trade-in program with the fastest trade-to-sale capabilities to capitalize on the mobile lifecycle.• Developed and maintained strong relationships with all levels of field management in the states of California, Oregon, Washington, Nevada, Colorado, and Arizona to drive excitement and participation in the trade-in program.• Traveled extensively to conduct face-to-face meetings, training sessions, and frequent communications advocating the merits of the program by conveying the benefits to the field, carrier, customer, and environment. • Delivered compelling presentations to enhance the skills, understanding, and adoption of the program by the Verizon sales force; conducted and attended regional events to promote the program to sales teams and management.• Partnered with Verizon enterprise executive and senior leadership teams to drive adoption of the trade-in program and leverage eRecycling to meet and exceed established targets and KPIs.• Increased recycling in the enterprise/B2B channel by 150% through strategic partnerships, innovative marketing programs and successful customer meetings; increased recycling in the retail channel by 30% by identifying high potential districts and building a strategic plan to drive participation.• Provided business analysis to align with top initiatives and offer consultative updates including performance metrics, best strategic practices, and customized execution plans.

Los Angeles, California, United States

Recruited by former V.P. at Palm to maximize sales of HTC smartphones in the three-state West region for a global innovator and producer of award-winning smart mobile devices and technology.• Directed all sales channels for the Sprint account in the states of Washington, Oregon, and California to maximize sales of the HTC product portfolio.• Established productive customer relationships to ensure fulfillment of all customer expectations and account development.• Managed the full sales cycle from evaluating customer needs and providing appropriate solutions, to recognizing revenue.• Led efforts which resulted in sales of over 550,000 units annually, generating $120 million in revenue.• Worked with Sprint’s Executive Management team to implement successful sales and marketing programs. • Managed multiple resource teams to implement market strategies including HTC’s Field Marketing Team, Carrier Operations and Carrier Product Management.

Los Angeles, California, United States

Recruited and promoted after two years to influence sales of Palm products to Sprint in the five-state West region for a manufacturer of personal digital assistants, smartphones, and various other electronics. • Developed strategy and implemented tactics to build relationships with C-Level, middle management, and front-line team members at Sprint stores in the states of California, Washington, Oregon, Nevada, and Arizona.• Conducted account calls to educate Sprint personnel on Palm products and accessories and their competitive advantages, provide resources, answer questions, and offer sales training to compete against Blackberry.• Spearheaded the first carrier field team for Palm, which was the designer of the PalmPilot, the first PDA successfully marketed worldwide, the Treo 600, one of the world’s first smartphones, and the Palm Pre and Palm Pixi.• Managed and coached four field representatives responsible for execution of go-to-market plan, training, and local support. • Met and exceeded all sales goals and created brand specific promotions; consistently met and exceeded quota for number of handsets sold in the West region and regularly received bonus.• Performed product demonstrations and positioned Palm products to meet specific consumer and business client needs.