• Collaborate as embedded writer on a cross-functional scrum team to document new features as they are being developed.• Develop and manage online HTML help including detailed steps, best practices, FAQ, and embedded videos.• Build Release documentation in PDF, HTML, and video formats. Showcase new features and detail resolved issues.• Create user and admin guides single-sourced from the online help that detail processes, troubleshooting tips, and implementation configurations.• Present content to subject matter experts (SMEs) for technical review and team for peer review. Work as a peer reviewer for other writers.• Collaborate with user experience (UX) designers to write meaningful user interface (UI) text and messages.• Develop wording and formatting guidelines and standards.

Plan and implement social media engagement strategies and marketing campaigns; create shareable graphics with lung cancer awareness facts; monitor and respond to social media insights. Assist with all projects including fundraiser event organizing (5k events, bake-offs, etc), PSA campaigns, editing content for website and media distribution, including press releases; grant writing and collaboration with other non-profits.

• Developed, formatted, and edited technical product literature including catalogs, installation manuals, brochures, and presentations.• Managed and modified engineering drawings. • Responsible for various aspects of creating, editing, and publishing sales, marketing, and service materials in alignment with corporate styles that are accurate, clear, and easy to understand. • Managed inventory of printed materials and print-on-demand literature system.

• Developed and collaborated on all aspects of bid/take-off work.• Interpreted blueprint plans and detailed technical specifications.• Performing mathematical computations for estimating quantities.• Coached engineers on correspondence.• Designed and maintained database to track correspondence.

911 emergency dispatcher, responsible for taking emergency calls, providing instructions, notifying appropriate rescue/law enforcement agency to respond. This position required quick-thinking and prioritizing, calm head in stressful situations, and the ability to diffuse tense conversations.

Track subsurface acoustic contacts (listen for, identify, and track movement of submarines). Top of my training class. Earned a Navy and Marine Corps Achievement Medal for locating a missing piece of classified information. Also performed a wide variety of other tasks, depending on the duty station, including administrative roles, painting, polishing, and swabbing the decks.