Kimberly Downing Email & Phone Number

Columbus, Oh, Us

Chandler, Arizona, Us

In my role as a Renewal Specialist II at Insight, I was responsible for completing contract downloads, managing Cisco IDs, and ensuring proper maintenance of customer contract information. I collaborated with Cisco Customer Service to streamline processes and enhance customer experience. I also managed the digital consent process.

Chandler, Arizona, Us

In my role as a Sr. Cisco Partner Specialist at Insight, Inc., I spearheaded partner management strategies to drive revenue growth and customer base expansion. By automating reports collection using MS Excel, I significantly reduced offboarding time for 100 individuals. Leveraging my business acumen and Cisco technology expertise, I delivered transformative business results for the company and its partners.

Chandler, Arizona, Us

As a Cisco Programs Operations Manager, I managed various programs for Cisco gold partners, maintained compliance, and ensured appropriate number of certified engineers. Highlights of accomplishment in this role include:➙ Achieved high scores from auditing company and secured bragging rights/credibility in Cisco space by ensuring readiness for audits regarding architecture certification in collaboration with engineering, sales, and executive leadership teams.➙ Streamlined sales process and value incentive program while setting up weekly cadences with team, calculating rebate/extra money, and preparing customized quotes.

Chandler, Arizona, Us

Throughout my tenure as a Cisco Business Development Manager, I designed and implemented customer-focused business Cisco development plans in alignment with organizational objectives to meet customer and corporate expectations.Highlights of accomplishment in this role include:➙ Supervised and enabled business development and sales representatives, which resulted in a promotion to Cisco Programs Operations Manager.➙ Achieved 25%-30% deal registration and improved client retention/renewals by providing education to salespeople about Cisco products, particularly UCS equipment (unified computing systems) and deal registration using CCW.

Chandler, Arizona, Us

As a Cisco SMARTnet Coordinator, I coordinated service quotes for Cisco equipment being purchased and service levels interpretation to sales representative. I learned advanced system and complicated processes.➙ I earned promotion within 11 months of employment for demonstrating commitment to performance excellence in providing service quotes within predefined timelines and leading team members.

San Jose, Ca, Us

Organized lead generation activities and developed relationships with Fortune 500 companies. - Consistently high-ranked Account Manager with an average of 3 to 5 opportunities uncovered each month, exceeding goal.- Collaborated with account executives to schedule product demonstrations and technical conference calls with prospects resulting in new customers and increased sales.

Owings Mills, Md, Us

Built new relationships and maintained existing ones by selling Autodesk® computer aided drafting (CAD) design automation software and solutions, including training, technical support, and professional services. - Recognized for high numbers in lead generation and registrations of customers and prospects for various Avatech/Autodesk seminars and events.- Reactivated several dormant accounts in Columbus and surrounding areas resulting in product upgrades and new product sales.

Successfully promoted the company's products and services while providing ongoing account management services to customers and community rehabilitation programs. - Maintained productive working relationships with customers, achieved sales goals, and met customer service objectives. - Conducted sales calls focused on placement of products and services in high volume areas which increased sales and name recognition especially in the private sector.

Handled customers' aftermarket needs for software training and consulting services. Prepared proposals and quotes, as well as performed other sales related tasks.- Reactivated existing customers by providing Autodesk® software and solutions, increasing corporate sales by 11%. - Forged new relationships with local governments and agencies including the Ohio Department of Transportation (ODOT) - Conducted Appia® sales presentations for ODOT, local governments, and public works agencies which increased awareness of the product used nationally.- Built relationships with vendors such as Autodesk®, Info Tech, Riverbed and Hewlett-Packard which gave the client base "one-stop shopping" options for new products and services.- Closed the first Appia pilot program sale with the City of Hilliard for their multi-million dollar round-about project.

Worked with engineering team to identify and sell additional storage hardware and software into existing accounts. Collaborated with industry-leading vendors such as StorageTek, Veritas, Brocade and Hitachi Data Systems to provide customers with enterprise storage solutions.- Million Dollar Club Award - Dominion Resources Services/Virginia Power, 2001 and 2002.- Million Dollar Club Award - Anadarko Petroleum, 2002.- Million Dollar Club Award - New Century Mortgage, 2002.- Adexis Branding Initiative Team Leader.- Created Mid-Atlantic Wins, a monthly newsletter that communicated regional successes.

Managed the daily operations of the Lead Response and Lead Coordination teams for an accounting, distribution, and ERP software provider. Worked with business partners in lead management activities.- Analyzed territory information to help team members successfully target new business priorities. - Conducted Marketforce (CRM program) training sessions for sales team and made any improvements or changes to the software. - Maintained open communications with contracted telemarketing companies during lead generation campaigns.- Consistently exceeded goals and successfully penetrated new markets.- Created standard operating procedures and training documentation for Marketforce.- Designed process for the electronic distribution of leads to Macola's business partners and formulated new lead sourcing schemes for marketing campaigns.Held other positions of increasing responsibility within the Sales and Marketing Divisions.

Business Management Coursework

Business Administration And Management, General

Education record