Kimberly Wilson Email & Phone Number

Cockeysville, Maryland, United States

Owings Mills, Maryland

Sparks, MD

• Prepare, edit, and submit account billing in accordance with payer contract and
• guidelines
• Ensure all claims are submitted accurately and timely per policy guidelines.
• Access client files and payer websites if necessary to verify information.
• Provide timely responses to all written correspondence inquiries regarding
• claim/account status.

Owings Mills, MD

Entering customers' information into the systemAssisting in benefit changes and additionsWork off of reports and spreadsheets in ExcelProblem solvingProcess refunds on termed policiesTransfer funds from termed policies to active policiesEffectuate voided policies

Hunt Valley, MD

Take 50-60 inbound/ outbound calls on a predictive dialerSet up payments using check by phone or credit cardsResolve customers' issues about their accountsReview customers' accounts and explain all charges to the customersDocument the system with notes from each call

Catonsville

Verify 10-15 customers' employment and housing applications per dayContract processingData entryCashieringAssisting with credit application processingTake inbound and outbound collectionsPerform general office duties-filing, faxing, copyingAnswering multi-line telephones in the officeSorting incoming and outgoing mailProcessing total loss insurance.

Being accountable for accurate and timely handling of all aspects of customer accountsInforming customers about their payment history from the available systemsAnalyzing customers' accounts with the customers when there are issues that need to be resolvedPersuading customers to bring their accounts current when possibleRecommending appropriate solutions.

Accounting

Diploma With Honors, General Studies

Activities and Societies: Marching band and concert band