Kim G. Email & Phone Number

Pontiac, Michigan, United States

Keeping employees working steadily as a Desktop Support Technician for the City of Pontiac at City Hall, 50th District Courthouse, Bowen Senior Center and Ruth Peterson Community Center.* Helpdesk support for all device issues and printers remotely and on-site* Setting up, deploying new computers, tablets, laptops, printers* Inventory maintenance* Security camera monitoring and retrieval when necessary* Migrating former user files from their device to home drive for future access* Backup for user creation, badge creation, website

Pontiac City Hall

Keeping employees working steadily as a Desktop Support Technician for the City of Pontiac at City Hall, 50th District Courthouse, Bowen Senior Center and Ruth Peterson Community Center.* Migration from Windows 7 to Windows 10* MS Office upgrade to 2016* Symantec Endpoint protection * Maintain/observe security camera system* Upgrade computers from HP to Dell* Problem Solver* Great communicator* Maintain inventory record

Sterling Heights, Mi

* Help desk support from the administrative building and on location for individual schools in the Utica Community School District through PESG.* Support for projectors, laptops, desktop computers, overhead projectors and interactive document cameras (both HP and Mac computers)* Break, fix, create/manage profiles, reset passwords, deploy new computers* Software configuration and implementation district-wide iPads for kindergartners* Upgrading and configuring 2nd round for first graders the following year* Documentation for all tickets to their SolarWinds

Pontiac, Mi

Contracted to the City of Pontiac while employed with Sarcom.An overview of responsibilities:* Deploying new PC’s to city employees, maintaining their PC’s and correcting productivity issues.* Inventory of the computer and telephone equipment in all city buildings; inventory tracking via database creation* Help Desk Support with Microsoft Office products, Novell logins, printing issues, password resetting

Sterling Heights

Wedding, portrait and senior photography.

**Ensure service group has all necessary training and documentation needed**Provide technical support**Act as Web Specialist and consultant for M & M Tax Service's in progress web site

* Administered professional, precise, reliable imaging for the entire leasing division including scanning, logging, filing, shipping and receiving to and from warehouse.* Provided proficient service to employees and lessees pertaining to file retrieval and copies.* Educated numerous staff in how to prep, scan and follow through the entire process, freeing up managers time and resources.* Maintained accurate database administration, Word/Data Processing. Quality Customer Care and Retention of all lease agreements.

* Front-end Operations for a small staff of approximately 20 people* Created their first color front desk manual.* Supplied competent assistance to employees in daily news updates, attendance, office maintenance, Word and Database processing, and multi-line communications.* Editing in-house publications, saving thousands in time and resources.

* Educated a team of 3 in Photoshop Suite and how to utilize it, saving $690 for outside training.* Led the team while owner was on leave, saving the company from closing during that time.* Enthusiastically photographed babies, children, adults and animals in studio, on location and at numerous, multicultural weddings, on sight locations and quinceanera's.

* Lead a team of 6 in the transitioning of an acquisition with a co-worker, saving GE $8,000 for completing it in-house opposed to outsourcing.* Maintained reliable, daily imaging of contracts for online access, accurate data entry, filing and shipping to warehouse.

Associates Of Applied Science, Computer Networking Technology

Comp Tia A+/Unix/Novell and Microsoft MCSA Specialty 57 Semester Hrs., 175.6 Quality Points/Earned Hours Total

Associate Of Applied Science, Graphic; Commercial Art And Photography