Kimberly Gress Email & Phone Number

Exton, PA, US

Exton, PA, US

Malvern, US

Provide business process improvement services to companies in transition from start-up to growth stage using my SARA model. Specialize in SaaS Customer Success and Support strategies that accelerate and optimize customer success teams, delivering a robust blueprint of best practices, proven support technology requirements, and common-sense metric plans.

Conshohocken, Pennsylvania, US

Responsible for customer facing operations. Delivered a framework to address strategies for Services, Support, Education and Customer Success. Created Education Services practice to improve adoption through well-educated customers. Launched new implementation services offering to improve the customer's time to value (TtV).

San Francisco, California, US

Managed early stage start up’s day to day operations. Company awarded placement in Y Combinator’s 2015 summer program with successful post demo-day fund raising. Designed implementation services, automated user on-boarding and support services.

Conshohocken, Pennsylvania, US

To support Boomi’s new Software-as-a-Service business model (Saas), I completely reworked the Client Services department. I restructured the organization to focus on the importance of building long-term customer relationships and increasing operational efficiency.Drawing on decades of leadership experience, I collaborated with team members to identify.

As General Manager of the business line, I reinvented the organization that supported and serviced clients, substantially increasing top line revenue.I worked closely with the team to identify past causes of attrition, customer dissatisfaction, and low financial margins. I defined clear supporting roles, and inspired the staff to meet new and energizing.

As the special projects General Manager I managed acquisitions, due diligence, acquisition integration, and product organizational readiness. I also created an acquisitions “lessons learned” presentation to ensure the process was documented for future leaders.

Arriyadh, Arriyadh, SA

As the General Manager for new product development, I developed a recruiting process to combine top performers from across the market. I led the team to create a prototype for testing cutting edge technologies, and together we developed next generation solutions. Our geographically dispersed organization offered software development, people management.

Arriyadh, Arriyadh, SA

As the Senior Director of the Finance Product Line I developed long-range product direction and strategy. I mapped out a vision for each product, and was intimately involved with the direct management of a 60-person project planning organization.

As the Development Manager for the Finance Product Line, I supervised large-scale technology projects through to completion. I served as the key contact for client and internal departments, and ensured projects were completed to specifications. I also created a system test methodology that streamlined operations and increased integrity.

Orange, California, US