Kimberly Freeman Email and Phone Number

Oversaw the implementation process and delivery of new/existing clients. Accountable for key areas such as monthly/quarterly forecasting, client NPS results, associate staffing/retention and development. Identified, led and participated in strategic planning and execution of programs and efforts to improve the client and associate experience.

Led and participated in efforts to establish the company's Health Care Reform Business. Start-up focus areas included the recruitment and selection of new talent, defining the organizational structure and service model, technology design and process development and improvement. Delivered powerful client experiences and developed strong partner relationships throughout the enterprise. Partnered with sales to retain existing clients and to win new business.

Managed and directed operational functions for National Support Center in Commercial Business. Facilitated and guided decisions and planning related to the operational support and needs for outside sales team, 200+ support associates thousands of customers. Regular interactions with business clients as well as their end users. Managed multi-million dollar budget for operations related expenses for support center. Responsible for processes, systems and relationships with operational partners both inside and outside of the enterprise. Identified and develops process improvements and productivity initiatives linked to improving business performance.