Kimberly H. Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

✅Managed all stakeholder relationships including client, vendor, and cross-functional teams. Used quantitative and qualitative measures to track and evaluate the performance, satisfaction, and engagement of stakeholders. Identified gaps, risks, opportunities, and best practices to increase engagement ROI by 32% over 12 months.✅Created scopes of work.

Raleigh-Durham, North Carolina Area

✅Executed full-cycle end-to-end B2B and B2C campaigns across a broad spectrum of business verticals and partnered with project sponsors to create forecasts for client spend.✅Built strong relationships with vendors and freelance communities, directing collaboration among all stakeholders, resulting in a 90% increase in project efficiency and a 94%.

Morrisville, NC

✅Created new product information and trained 150+ account managers, collaborating weekly with key project sponsors to analyze data, identify needs, and propose solutions, improving account manager knowledge by 67% in 6 months. ✅Led QA / QC / UAT (user acceptance testing) concentrating on implementation and quality assurance during Salesforce migration.

Cary, NC

✅Led a diverse team of 12 members as Digital Improvement Manager, overseeing both on-site and remote employees while serving as a partner with offshore teams in India. Achieved high team quality and performance metrics, through resolving escalations, adaptability, and creating KPI process enhancements.✅Resolved both internal and external escalations by.

Cary, NC

Senior Analyst for resolving escalated issues among sales directors in both the Midwest and Eastern regions.✅Resolved sales manager escalations across 21 states, concentrating on swift issue resolution and preserving client relationships.✅Developed an escalation database, implementing innovative ideas for analyzing product escalations, and leveraging.

Advertising & Graphic Design, Graphic Design, 3.9

Activities and Societies: National Technical Honor Society

Communications