Resolved unique and recurring complaints, fostering customer loyalty, and optimizing franchise operations in 27 locations across the Midwest and Eastern US. Coached and enforced operational standards, ensuring exceptional customer experiences across all stores. Strengthened partnerships with industry leaders, driving collaborative efforts and mutual profitability. Provided ongoing coaching and motivation to franchisees and management through video conferencing and regular store visits. Conducted training sessions for franchise partners and staff to boost sales productivity and revenue. Collaborated with corporate offices to ensure compliance with federal labor regulations.Analyzed market trends and data to identify business growth opportunities in the region.Developed comprehensive operational standard manuals. Successfully facilitated the establishment of new franchise locations from candidate selection to store opening.

Led the execution of Casey's strategic initiatives, driving growth and profitability across the district.Fostered a sales-driven mindset among store teams, resulting in increased revenue and customer satisfaction. Ensured strict adherence to Casey's standards on the sales floor and in the kitchen area, maintaining brand consistency and customer experience. Collaborated with district leaders to develop effective routines, streamlining operations and improving overall efficiency. Mentored and developed leaders within the district, enabling them to think strategically, perform effective performance management, and identify opportunities within P&L and inventory management.Spearheaded the recruitment, onboarding, and training process for new store managers and assistant managers, ensuring a strong and competent leadership team.

Collaborated with cross-functional team members on store operations, initiative roll-outs, and training, lead improvement operational efficiency and team performance. Provided inspirational leadership to team members and assumed financial responsibility for 10 stores, achieving robust financial health and performance in the Chicago and Washington D.C. Metro area. Expedited cost savings on products and services, resulting in a 20% reduction total cost of sales, contributing to improved profitability. Developed and executed the communication strategy for crisis situations, successfully navigating challenges during the COVID pandemic, riots, and fires, maintaining customer trust and brand reputation. Mentored store leaders on operational excellence, P/L mitigation, inventory management, and trend analysis, leading to a 15% increase in EBITDA at the store level and an 8% increase at the area level. Strengthened brand recognition for Chicago and Washington D.C. Metro locations by transforming customer connections through social media and launching innovative product initiatives. Evaluated store leader qualities and identified opportunities to improve overall store accountability, fostering "buy-in" with team members regarding operational changes. Achieved continuous improvement across 10 new market stores in the Chicago and Washington D.C. Metro area, with estimated annual sales of $12 million, resulting in a 3% increase in profitability in just 7 months. Managed a team of 50+ unit-level managers and 200+ employees, excelling in leadership development, team building, recruitment, and performance management. Accelerated mobile changes with support from the Philz Digital Team to launch UberEats and curbside service initiatives, enhancing customer convenience and sales opportunities. Streamlined product distribution from the Roasting Plant, ensuring operational efficiency during COVID-19 pandemic.

Developed over 20 extraordinary Store Managers, created customer experience, and stimulated growth across 12 company operated stores. Conducted insights within a multi-unit portfolio of stores by planning strategies, consistent with implementation best practices. Created diversity within teams, conducted market analysis, formalized communities, and customer loyalty. •Guided 12 company operated locations with estimated sales of $26 M; while implementing regional initiatives through training, coaching, and conducting operational excellence. •Delivered consecutive in store YOY growth, achieved positive comp sales of 8% YOY, increased customer visits of 5% YOY, controllable contribution comp 30%, and a total contribution comp of 52% quarterly. • Improved communication throughout district by implementing planning calendar for company promotions, new initiatives, and safety standards. •Supported store managers development by regularly conducting performance assessments, providing feedback, participated in recruitment, and developed and mentored new employees. •Recruited for all levels of leadership within and outside of district to ensure proper staffing levels by analyzing trends. •Built strong relationships within and outside of district to broaden my scope and influence others to meet operational excellence. •Plan and lead a team of 12 store managers, 60 shift supervisors, and 300 baristas within my district (Greater Chicagoland Area) and influenced others on operational excellence while delivering legendary customer and employee experiences.

Formed a consultative approach supporting Starbucks Licensed Store team members, leveraged Starbucks best practices and customer first oriented approach, and influenced growth across assigned licensed stores. •Influenced performance and provided licensing partners coachable feedback, improving both customer experience and store capabilities •Lead a district portfolio of 23 locations including retail, grocery, hospitality, and gaming. Achieved financial, operational, and customer service goals producing incremental YOY growth.•Top performer in region with a 9% increase in sales, 9.9% product revenue increase, a 13.7% increase in coffee sales, resulting in $120K YTD in additional revenue an 77.3% participation rate through portfolio.•Led, trained, and communicated plans for all promotional roll outs, new operational standards, and initiatives. •Chaired as a corporate account business partner for one of the largest retailers in the region. Led peer group on initiatives to align corporate priorities, drive business results. Improved YTD sales by 3% and product revenue by 5.4%, resulting in $58K in new revenue. •Built strong relationships with key licensees and expedited key business goals with Target, Dominick's, Macy's, Marriott, Hy-Vee, Host, and Harrah's Casino. Produced quarterly business reviews with licensees leadership and Identified customer centric needs and strategic alignment.•Motivated, coached, provided feedback, and created employee developmental opportunities strengthening team leadership.

Drove territory growth through planning initiatives with key contacts within designated territory, understanding of the short and long term objectives, as well as, exceeding those objectives. •Persuaded contacts to buy in to new retail products by demonstrating and sharing the overall value of items. •Influenced ongoing account relationships with retail, hospitality, and foodservice key contacts, maintained ongoing account services, supported team through quality assurance visits and trainings. •Advised product knowledge, quality standards, equipment maintenance, sales merchandising, and promotional training with new store openings and existing customers ensuring Starbucks standards were being met. •Coordinated and supervised third party vendor installation on equipment, ensuring account readiness

Responsible for identifying and converting business opportunities with new and existing customers in my assigned region. Developed an effective pipeline of new projects and customers through needs assessment, and presenting Boelter’s service offerings. Partnered with marketing for lead generation opportunities, participated in local trade shows, generated quotes, transitioned customer needs after business was secured, and participated in vendor training in order to maintain up to date product knowledge. • Produced relationships with restaurant owners, chefs, and key account managers providing guidance and innovative solutions selling new equipment, small wares, and paper supplies. • Partnered with inside sales for lead generation within the assigned region, as well as, created client centric support services to ensure customer satisfaction. • Effectively maintained existing accounts and developed new customer base, while increasing territory by 30% YOY.• Exceeded sales productivity and profitability by proactively identifying business needs by 20% YOY.

• Maintained on-going relationship with distributors and buyers• Ordered and merchandised all items for retail sales• Hired and managed an energetic sales staff• Primary consultant for wedding cakes, specialty cakes and created menus for catering events