Kimberly Martin Email & Phone Number

New York, New York, United States

Brooklyn, New York, United States

• Sourced and acquired new tenants by advertising vacancies via social media platforms
• Increased occupancy revenue by 31% in four months
• Maintained occupancy of 97-100% with low delinquent rents of less than 2%
• Planned, designed, and furnished residential properties to create unique living spaces.
• Conducted property tours for prospective tenants, explained advantages of location and services.
• Enforced occupancy policies; contacted tenants in violation of policies to resolve violations.

New York, United States

• Stayed abreast of current and historic brand practices including production, materials, and years of release.
• Assisted clientele with online purchases and identify opportunities to both up-sell and cross-sell additional products.
• Submitted site functionality trouble tickets to improve online customer experiences and satisfaction.
• Managed client database of purchase history of more than 3,000 customers ensuring personalized service.
• Trained new hires in best practices, data entry, conflict resolution, and CRM for U.S., Canada, and South America.
• Liaised directly with corporate and boutique managers in North America, South America and Italy to mitigate customer concerns.

New York, New York, United States

• Provided customer support across social media platforms including Facebook, Twitter, and Instagram.
• Tracked trending social media influencers for opportunities for marketing and brand ambassadorship
• Initiated revision of Zendesk email macros reducing customer backlog by more than ninety percent.
• Used critical thinking to resolve customer issues quickly and efficiently.

Canton, Ohio, United States

• Notified customers of delinquent accounts and recommended appropriate repayment options.
• Suggested strategies to customers for debt repayment and coached them through the payment process.
• Prioritized delinquent accounts for outreach by calculating amount due and age of debt.
• Compiled data spreadsheets based on customer delinquency for use in various departments throughout company.

Canton, Ohio, United States

• Partnered with field technicians to coordinate expedited in home support.
• De-escalated irate clients experiencing extenuated outage issues through active listing, empathy and assurance.
• Led team to recognition as highest benchmark performer in client satisfaction by ensuring procedural compliance.
• Coached agents during call reviews to identify their strengths and areas of improvement.
• Delegated cases to team agents, based on strength evaluation, for direct customer follow up and outreach.
• Facilitated regular team meetings ultimately resulting in improved overall work conditions.