Kimberly Martin Email & Phone Number

New York, New York, United States

Brooklyn, New York, United States

• Sourced and acquired new tenants by advertising vacancies via social media platforms• Increased occupancy revenue by 31% in four months • Maintained occupancy of 97-100% with low delinquent rents of less than 2% • Planned, designed, and furnished residential properties to create unique living spaces. • Conducted property tours for prospective tenants, explained advantages of location and services. • Enforced occupancy policies; contacted tenants in violation of policies to resolve violations. • Responded to tenant needs and coordinated with maintenance staff to resolve problems

New York, United States

• Stayed abreast of current and historic brand practices including production, materials, and years of release. •Assisted clientele with online purchases and identify opportunities to both up-sell and cross-sell additional products. • Submitted site functionality trouble tickets to improve online customer experiences and satisfaction. • Managed client database of purchase history of more than 3,000 customers ensuring personalized service. • Trained new hires in best practices, data entry, conflict resolution, and CRM for U.S., Canada, and South America. • Liaised directly with corporate and boutique managers in North America, South America and Italy to mitigate customer concerns. • Implemented new training strategies to increase new-hire efficiency, which has reduced training time by two weeks. • Initiated operational improvements to enhance overall customer service productivity.

New York, New York, United States

•Provided customer support across social media platforms including Facebook, Twitter, and Instagram. • Tracked trending social media influencers for opportunities for marketing and brand ambassadorship • Initiated revision of Zendesk email macros reducing customer backlog by more than ninety percent.• Used critical thinking to resolve customer issues quickly and efficiently.

Canton, Ohio, United States

• Notified customers of delinquent accounts and recommended appropriate repayment options.• Suggested strategies to customers for debt repayment and coached them through the payment process.• Prioritized delinquent accounts for outreach by calculating amount due and age of debt. • Compiled data spreadsheets based on customer delinquency for use in various departments throughout company.

Canton, Ohio, United States

• Partnered with field technicians to coordinate expedited in home support.• De-escalated irate clients experiencing extenuated outage issues through active listing, empathy and assurance.• Led team to recognition as highest benchmark performer in client satisfaction by ensuring procedural compliance. • Coached agents during call reviews to identify their strengths and areas of improvement.• Delegated cases to team agents, based on strength evaluation, for direct customer follow up and outreach.• Facilitated regular team meetings ultimately resulting in improved overall work conditions.