• Streamlined operations and reduced costs, leading to a 5.6% savings rate in 2022 and a projected 10%rate in quarter 3 of 2023 within the ACO.• Exceeded quality gate in first & second year of implementation for Commercial payer, saving over$5M by Oct 2023. Achieved 3.7 Stars rating with MA Payer in Q3 2023.• Developed cross-functional partnerships with Growth, Clinical Engagement Team, and All Payersteams, resulting in a 15% increase in operational efficiency• Increased revenue by 10% by analyzing KPIs and implementing strategies to optimize performance.Presented findings to senior management.• Guided and supported 5 direct reports, fostering professional growth and skill enhancement, resultingin improved efficiency and quality of work.

As a Certified Clinical Hypnotherapist, Life Coach, and Mind/Body Wellness practitioner, I work with people who are experiencing major life transitions, suffering from anxiety, depression or habitual self-sabotaging issues. I work with these individuals to overcome and manage these issues which allows them to become more productive, and empowered in their life through multiple different modalities such as talk-therapy/coaching, hypnotherapy, meditative therapy, aromatherapy, auriculotherapy and many more modalities. This allows the client to discover and discern what works best for them and that leads to a much more balanced, healthy, happy life. Individual coaching, Group coachingWorkshopsProductsHypnotherapy Nutritional coachingAromatherapyAuriculotherapyMy clients experience reduction in negativity and chaos, an increase in confidence and clarity, and increase in physical and emotional health for both themselves and their children.

Manage multiple on-going program projects, currently 5 in total. Analyze, risk stratify and manage budget for each project, which totals over $5 millionDefine project goals and create plans to track progressImplement policies, schedule deadlines, and monitor each projects progress.Lead team of 7 through implementation of all projects. Set annual, quarterly and monthly data analysis goals for Maryland State-wide advanced healthcare program that impacts 525 primary care practices, that encompasses over 2000 providers and well over 200,000 beneficiaries.Foster a culture of robust and comprehensive data reports to assist primary care practices, Care Transformation Organizations (CTOs)and the Program Management Office (PMO) to monitor patients utilization, likelihood of avoidable hospital events, prevention quality indicators (PQIs), costs, etc, as well as assist PMO in monitoring progress of program in total. Facilitated the creation of an electronic quality measure (eCQMs) data extraction tool which enables primary care practices to have an automated report of required eCQMs extracted from their electronic medical record and placed on a dashboard for both the practice, CTOs and the PMO to monitor. Provide regular status updates to appropriate committees, stakeholder groups and executive leadership to ensure all parties are aligned with expectations on all projects. Prepare and present at Quarterly Office Hours, and CTO meetings with Program Participants to review new and improved tools, answer questions and gain feedback from program participants of the various implemented projects.Prepare and present at annual program staff trainings and other associated conferences.

Practice Coach: Provide hands-on technical assistance and support to practices in two major areas: (1) quality and data components of the program; (2) practice transformation strategies to meet the care transformation requirements as defined by the MDPCP implementation guide. Connect and work with practices in-person and electronically, develop and use tools to engage practices (e.g. toolkit), and serve as an account manager for participating practices. Remain available on request to all of their assigned practices and Care Transformation Organizations (CTOs). Work closely with the MDPCP Learning System Team. Lead Practice Coach: Provide assistance and support to peers as a key contact. Lead Coach meetings, research, and answer all Coach questions and requests. Responsible for onboarding and training Coaches in all aspects of the program, Available to Coaches for backup assistance in all aspects of the program and practices. Assist with the development of educational materials such as written guides, handouts, presentations, etc. to help with the dissemination of knowledge to coaches, practices, and CTOs. Subject Matter Expert: Serves as an SME for practice workflows - assisting Coaches in review practice workflows, gap analysis, creating new workflows. Serves as EHR SME in assisting practices with their EHRs, reaching out to vendors. Provides guidance on improving practice workflows and optimizing HIT usage as related to program requirements.CRISP Lead: Main point of contact for all matters concerning CRISP services for the MDPCP program. Work side-by-side with the CRISP Outreach Team and the CRISP Vendor developing reports for practices and CTOs to review quality data metrics and concepts, eCQM data gathering, and all other CRISP Services. Promotes expanded use and understanding of CRISP services. Salesforce Admin: Serves as the administrator for the database used to compile program information and documentation of practice interactions.

Consultant with 5+ years of diverse work experience with healthcare IS.Implementation Analyst• Lead Implementation Analyst (Project Manager) on multiple ambulatory acquisitions for MedConnect (Cerner) EMR and EMR-Link interfaced application for various specialties. • Pre-load and application training for end users. • Workflow analysis and redesign.• Testing of all facets of the EMR application • Design implementation schedule. • Track hours and resources to keep within budgetary guidelines.Application Analyst • Monitor and test the ongoing production performance within Centricity EMR • Develop and maintain user and application support documentation.• Assisted upgrade team with testing application and providing analysis/feedback• Creating new locations, accounts, terminating/changing access for all staff and providers.• Maintain assigned Centricity Link Logic Queues to resolve data errors.• Ran multiple daily reports in SQL and Crystal Reports (sentence structure/coding provided) for License Counts within Centricity EMR.• Complete tickets that are routed from the helpdesk such as incidents, requests, and tasks.• Provide support to customers to address application issues, questions, or concerns.• Manage and maintain multiple team members on EMR-Link and Aria result remediation project using HL7 messages to route results to correct patient chart. • Extract kickout error report of results from within MedConnect, export to Excel spreadsheets and distribute to team members to resolve. Subject Matter Expert• Manage three interfaced applications as Subject Matter Expert; EMR-Link, Dragon and Direct Messaging. • Manage EMR-Link back-end Consoles: Adding LabCorp and Quest accounts, providers and staff to the console, adding groups for access, as well as revoking access. • Install Active X and drivers for EMR-Link log-in and printers as well as mic drivers for Dragon using the package ITSS created in Software Center.

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