Kimberly Legg

Kimberly Legg Email and Phone Number

Professional Client Relations Manager and Service Quality Analyst
Kimberly Legg's Location
Pataskala, Ohio, United States, United States
Kimberly Legg's Contact Details

Kimberly Legg personal email

n/a
About Kimberly Legg

I'm a Client Relations and Service Quality Analyst with 15 years experience on improving results. I have experience working with high net worth individuals in regulated industries and have experience managing people. I'm a driven, goal oriented person, skilled at learning new concepts quickly while working under pressure. I work well on a team and communicate clearly and effectively. I'm enthusiastic and committed to exceeding performance expectations and company goals.

Kimberly Legg's Current Company Details

Professional Client Relations Manager and Service Quality Analyst
Kimberly Legg Work Experience Details
  • Netjets
    Service Quality Analyst
    Netjets Apr 2009 - Sep 2009
    •Monitored and evaluated calls via Witness between fractional Aircraft Owners and Owner Service Representatives•Coached, developed and provided feedback to each Account Manager on their communication, evaluations and progress•Measured effectiveness and improved quality of processes•Attended all calibrations to improve consistency within the department•Assisted Aircraft Owners by coordinating and executing error-free Owner trip planning in timely manner•Key person in recognizing and resolving Owner issues•Created weekly, monthly reports to trace progress of Account Managers and illustrate trending to ensure accurate and timely decisions
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  • Executive Jet Management
    Subcontracting Services Manager
    Executive Jet Management 2007 - 2009
    •Promoted to Subcontract Manager as a result of work ethic and achievements•Planned and Scheduled Vendor aircraft to the optimum benefit of NetJets, Inc.•Primary liaison with NetJets counterparts regarding day to day subcontract operations•Coordinated with other departments to optimize utilization of aircraft•Standardized processes to improve efficiency and quality of department•Oversaw new-hire training and continuing education for Subcontract Services employees•Accountable for progress and quality of work performed by team members. •Assisted charter with projects, prospective clients and leads •Sent sales proposals for potential and existing clients•Prepared reports and sent to all levels of company•Created spreadsheets and PowerPoint presentations•Generated cold calls, Drafted correspondence, Scheduled meetings
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  • Executive Jet Management
    Subcontract Services Coordinator
    Executive Jet Management 2005 - 2007
    •Assigned best available and most cost effective charter aircraft in support of the NetJets fleet•Maintained availability information of 600+ approved charter vendor aircraft•Accountable for all department metrics and optimal use of purchased lift•Coordinated with NetJets Flight Center to communicate approval or changes to vendor operations.•Responsible for proactive flight following and problem resolution
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  • Osi Collection Services Inc.
    Account Manager & Collector
    Osi Collection Services Inc. 1994 - 2005
    •Responsible for annually collecting $300,000.00 of past due freight charges for clients such as FedEx, UPS and Sealand Freight.•Accountable for extensive knowledge of client policies and procedures.•Knowledge of working on different client databases •Met mandatory quota of over 100 calls per day.•Consistently exceeded client’s expectations of collections while keeping a zero complaint policy in effect.•Responsible for meeting client’s goals of collections for past due freight that was over 90 days aged. •Duties included corresponding with international employees •Committed to providing first hand knowledge of freight charges for shipments sent by land, sea and for shipyard container charges•Worked on a dialer making outsourcing •Facilitated payments from customers and increased resolution of closed or canceled accounts.•Consistently met quota.•Handled administrative functions for the commercial division catering primarily to the Vice President and Management of the freight department. •Assisted in preparing sales proposals for potential and existing clients.•Ran front desk and assisted in switchboard operations.

Kimberly Legg Education Details

Frequently Asked Questions about Kimberly Legg

What is Kimberly Legg's role at the current company?

Kimberly Legg's current role is Professional Client Relations Manager and Service Quality Analyst.

What is Kimberly Legg's email address?

Kimberly Legg's email address is kl****@****ets.com

What schools did Kimberly Legg attend?

Kimberly Legg attended Franklin University.

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