Global Marketing Manager - Hyatt Sales Force
Chicago, Illinois, United States - Worked Remote From Fl
Leader of marketing and communications for the B2B sales account management team who managed the top 3,700+ global customer accounts for Hyatt Hotels. Managed B2B customer marketing across internal and external communication channels including; digital and web application, film, ecommerce, customer events, presentations, and campaigns targeted towards specific accounts and Hyatt brands aligned by strategic goals.- Advisor to senior leadership of B2B marketing on key initiatives and strategies on a day to day basis.- Built strategic cross-functional alignment; B2B and B2C marketing, communications/PR, loyalty (World ofHyatt), strategy and analytics, and digital teams in order to achieve B2B customer goals and priorities.- Listened to customers and collaborated with account teams to research and develop customer facingmarketing assets and tools to ultimately drive ROI and win business. Examples included: social mediacampaigns, email marketing, graphic design, creation and development of websites, development andsupport through web-based applications (Readymag, Prezi, Flipsnack, Tripism, Microsoft platforms, GDS related marketing, MailChimp, SurveyMonkey, Wix).- Supported marketing campaign direction and development for customer events, resulting in high levelengagement between sellers and customers driven by ROI.- Crafted unique storytelling and communication through film, e-marketing and social media campaignsresulting in higher awareness and engagement with Hyatt and its brands.- Mentored global counterparts in Europe and Asia Pacific to streamline marketing efforts.- Provided thought leadership through research and development of a streamlined strategic account plan resulting in highly efficient, successful account reviews between hotels and account directors.