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@invitae.com
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Kimberly Mourad is listed as Associate Director - Client Services at Invitae, a company with 1438 employees, based in Escondido, California, United States. AeroLeads shows a work email signal at invitae.com and a matched LinkedIn profile for Kimberly Mourad.
Kimberly Mourad previously worked as Senior Manager - Client Services at Millennium Health and Senior Manager - Clinical Support at Millennium Health. Kimberly Mourad holds Associate'S Degree, Business Administration, Management And Operations from Palomar College.
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AeroLeads found 1 current-domain work email signal for Kimberly Mourad. Compare company email patterns before reaching out.
I am a passionate, service-driven management professional. I offer 15+ years of demonstrated multi-functional experience in the healthcare and biotech market verticals. Over the course of my career, I have consistently been recognized as an exceptional leader with specialized talents in building and leading client services departments, fostering long-term client partnerships, and orchestrating streamlined service delivery in challenging, fast-paced environments.I am committed to adding value and exceeding expectations through creative idea generation, collaborative problem solving, and disciplined decision-making. Stellar reputation for quickly understanding client needs, driving business partner solutions, and orchestrating revenue growth across all levels and functions of the client organization. Keen organizational, interpersonal, complex problem solving, and analytical skills. CORE COMPETENCIESStrategic & Tactical PlanningCustomer Relationship Management (CRM)Complaint Handling & ResolutionStrategic “Out of the Box” Problem SolvingProcess/Service ImprovementCross-Functional Team LeadershipKey Account ManagementProject/program ManagementI'm on LinkedIn to build strong business relationships. Let's connect!
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Customer Services & Satisfaction | Workforce Planning | Operational Excellence | Staff Training & DevelopmentLeader in client service operations and call center. Instrumental in implementation of tools, systems, and process improvements to effectively manage workforce in large call center. Evaluate and mentor team to drive customer satisfaction and overall.
Greater San Diego Area
Team Building, Mentorship & Leadership | Staff Training & Development | Continuous Process ImprovementPlay an instrumental role in driving productivity and efficiency improvements for a large customer service center―staffed with 40+ client service representatives and client service specialists. Merged 5 individual departmental functions to create single.
Greater San Diego Area
Customer Relationship Management (CRM) | Customer Service & Satisfaction | Workforce Reduction | Budget OversightManaged a staff of 35 clinical support specialists and specimen resolution specialists. Prepared strategic plans, developed and managed a department budget of $2M. Handled escalated customer issues. Worked with business tech team to improve.
Greater San Diego Area
Process Automation and Improvement | Operational Excellence | Workforce Planning | Team Mentorship & LeadershipManaged 25+ sales support specialists, client supply specialists, and an outbound call center. Developed department reporting that improved management visibility for performance metrics. Designed training curriculum and facilitated classroom.
Greater San Diego Area
Customer Relationship Management (CRM) | Customer Service & Satisfaction | Workforce Reduction | Budget Oversight
Greater San Diego Area
Administrative Support | Project Management | Troubleshooting & Change Management | Customer Relations & Satisfaction
Greater San Diego Area
Customer Success | Database Management | Business Analytics & Intelligence | Organization & Project Management
Other employees you can reach at invitae.com. View company contacts for 1438 employees →
Tyler Moderson
Colleague at InvitaeMadison, Wisconsin, United States, United States
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Juan Reyes
Colleague at InvitaeChico, California, United States, United States
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David Wooten
Colleague at InvitaeBirmingham, Alabama, United States, United States
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Sylvia Chen
Colleague at InvitaeIrvine, California, United States, United States
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Lauren Bryl
Colleague at InvitaeGreater Chicago Area, United States
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Roberto Maiquez
Colleague at InvitaeSan Francisco, California, United States, United States
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Ciara Rodriguez
Colleague at InvitaeBayville, New Jersey, United States, United States
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Kala Dalton
Colleague at InvitaeCarrollton, Texas, United States, United States
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Christopher Wong
Colleague at InvitaeSan Francisco Bay Area, United States
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Megan Li, Ph.D.
Colleague at InvitaeSan Francisco, California, United States, United States
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Quick answers generated from the profile data available on this page.
Kimberly Mourad works for Invitae.
Kimberly Mourad is listed as Associate Director - Client Services at Invitae.
AeroLeads has found 1 work email signal at @invitae.com for Kimberly Mourad at Invitae.
Kimberly Mourad is based in Escondido, California, United States while working with Invitae.
Kimberly Mourad has worked for Invitae and Millennium Health.
Kimberly Mourad's colleagues at Invitae include Tyler Moderson, Juan Reyes, David Wooten, Sylvia Chen, and Lauren Bryl.
You can use AeroLeads to view verified contact signals for Kimberly Mourad at Invitae, including work email, phone, and LinkedIn data when available.
Kimberly Mourad holds Associate'S Degree, Business Administration, Management And Operations from Palomar College.
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