Kimberly Carter Email & Phone Number

San Diego, Ca

San Diego, Ca

Rancho Cucamonga

Define, develop, structure, manage the Implementations Department. Introduced and implemented process improvements, supported the multifaceted team and expanse of projects. Developed efficient workflows and removed long term barriers to allow for quality driven implementations and overall improved results. Supported a diverse and dynamic team installing thousands of implementations.

Greater San Diego Area

Extensive internal and external communications, program manager, SME for network and client impact, consultative research and support services.

Supporting corporate and enterprise growth initiatives. Working with clients providing clear understanding of offering and with management to ensure services are being provided to the customers’ satisfaction. Manage and support customer and internal projects related to debit and network services (pre-paid, fraud, authorization services, etc...).

Greater San Diego Area

Managed, directed, trained team of customer service, analysts and project managers. Worked successfully with clients and management to ensure consistent and positive service delivery. Managed customer and internal projects.

Greater San Diego Area

Managed, trained and directed a team of project mangers, analysis and customer service representatives. Worked with clients and management to ensure services were being provided to the customers’ satisfaction. Managed customer and internal projects. Supported corporate and enterprise growth initiatives

Supported a technical department responsible for database maintenance, problem resolution and customer support, worked with external vendors and clients mid-level management teams, made systems changes while staying within the defined corporate and department budget windows. Managed vendor and client relationships (mid and upper management levels); trained and mentored teams to successfully do the same at all levelsFocus: Implementation of skills, training: interfacing with customers, staff support & Education, knowledge base building: problem analysis, technical support

Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences

B.A., Business Information Systems

Activities and Societies: Black Student Union, Alpha Kappa Alpha, Sorority, Inc., Informations Systems Club

Computer Information Systems

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.