Kimberly Mitchell Email & Phone Number

New York, United States

Long Island, New York

Broadridge Financial Solutions | Edgewood, NY | 2014-PresentSenior Client Relations Administrator/Team Lead | 2020-PresentClient Relations Administrator | 2014-2020Dedicated Senior Client Relations Administrator and trusted partner managing day-to-day services for 900 clients. I am driven to provide service excellence and capitalize on a full range of product offerings to meet client needs. Collaborate with leadership and teams to achieve project success, client satisfaction and meet tight deadlines. I am a people leader managing and directing a team of high producers and providing training and development. Manage 900 client accounts gaining a clear understanding of target goals and tailor recommendations to address needs promptly, fostering impactful relationships, cultivating loyalty, and exceeding expectations. Proactively revamped outdated webinar content and conducted a live webinar for 50+ clients; engaged with leadership to promote project strategies resulting in client knowledge increase of best practices and utilization of tools. Streamlined client’s data creating companywide accessibility and ensuring accuracy; devised a new record-keeping methodology of maximizing MS Dynamics in data transference and cross-referenced data through Salesforce and V-lookups to retain up-to-date data. Cross-collaborator liaising across the sales and marketing teams to develop solutions to achieve shared objectives. Influence projects to enhance existing applications and platforms and create and deliver presentations to clients and C-Suite executives. Client Relations Administrator- Managed 600+ clients within the Institutions Team. Responded to client inquiries promptly, demonstrated online applications, and liaised with the Account Management and Sales teams.

Long Island, New York

I managed a high-traffic restaurant, overseeing day-to-day operations and ensured high-quality service. I supervised and trained a staff of 100 team members and maintained optimal operational performance and excellent customer service. I oversaw P&L, inventory, and supplies and resolved issues promptly and efficiently. Led quarterly all team meetings providing training on customer management, customer service skills building, and influence in menu item selection and suggestion/recommendation improving sales techniques. Enhanced guest satisfaction ratings by cultivating a positive environment and increasing productivity. Managed vendor relationships and pricing for food, appliances, supplies, and inventory. Handled cash and credit transactions, balanced tills, and prepared bank deposits, ensuring financial accuracy.