Kimberly Schmid Email & Phone Number

Denver, Colorado, United States

• Championed and directed Car Rental Distribution Portfolio for over 3K Corporate, Leisure and Online travel agency counselors resulting in yearly Net Bookings of $6.5M valued at over $1.7M in revenue.
• Assessed current products’ readiness and suitability for Travelport’s new leading retailing platform and provided Senior Management with extensive recommendations for design improvements based on competitive analysis.
• Disrupted the status quo by evaluating a key third-party partnership, resulting in recommendation for Travelport to collaborate with a leading car rental and mobility solutions technology provider.
• Made data-driven decisions and used quantitative analysis to prioritize work for limited-resourced teams to ensure the biggest impact on market demands and company objectives.
• Facilitated scoping and collaboration sessions with industry leading suppliers to understand business needs, and then translated into requirements/user stories for Engineering consumption for 2 large initiatives.

Denver, Colorado

• Oversaw product strategy and product delivery of highly customized end-to-end booking tool to support over 2K agent users for Switchfly’s largest Fortune 500 customer - American Express.
• Demonstrated strong leadership, resulting in a 2-level promotion to Lead.
• Participated in routine on-site customer visits and extensive round table discussions to gain a complete understanding of customer journey and requirements for new product specifications and/or existing product changes.
• Coordinated high-performance teams of 15+ engineering, development, and quality assurance (QA) professionals (onshore/offshore) in all phases of custom product delivery using agile methodology.
• Documented results of business analysis, detailed workflows, and business requirement specifications to obtain customer sign-off for customized development, which resulted in an 8% increase in satisfaction during Q1.
• Managed 3 Product Owners, spanning across 3 engineering workstreams.

• Engaged with Switchfly e-commerce platform customers to understand challenges and opportunities, resulting in high-level analysis, including forward planning customer requirements, competitive information, and risk.
• Worked in concert with Marketing team on general market sensing, defining the target customer, what problems they have and the needs the product will address, developing understanding of how the product measures up to.
• Accountable for tracking and reporting on status and metrics for high profile product including forecasting and monitoring the product development and management activities against the agreed plan.

Greater Denver Area

• Managed end-to-end regional product deployment plans for 16 travel industry products: including user acceptance testing, commercial launch activities, marketing positioning and collateral, internal and external.
• Supported over 170 members of sales organization as Subject Matter Expert (SME) for key products: Travelport Point of Sale, consumer website, third party offerings, and mobile solutions.
• Organized and led 7 annual customer workshops to share strategy and vision of products, gathering valuable feedback for future product planning, resulting in improved customer satisfaction survey ratings.

Greater Denver Area

• Conducted over 20 interactive product demonstrations at customer conferences, business reviews and Focused Learning events in the US and Canada, resulting in an increase of product adoption.
• Gathered market research and competitive analysis to develop messaging and market positioning for 2 new products.
• Managed key customer relationships, developed sales materials and performed training for both direct and indirect sales channels.

Greater Denver Area

• Managed full software life cycle including feasibility study, business analysis, design, coding, testing and deployment of software products.