• Provide excellent customer service via telephone, email, and in person to diverse population at public library; Use advanced web searches, online databases, and other resources to address general and in-depth reference questions; Advise on library technology, digital resources, and how to access information on personal devices; • Design and teach technology courses for patrons in classes and one-on-one appointments; Topics include information literacy, online security, Google Workspace, and Microsoft Office, including Word and Excel.• Develop technology-based community outreach, including video tutorials about Zoom and downloading digital magazines; Generate “tech tips” page for library website; Create presentations about online safety for senior center and continuing education organizations;

• Manage technology department projects, including installation of VOIP phone system, implementation of Google Workspace; and creation of library hotspot lending program; Trained staff on how to use mobile wireless devices; Packaged, promoted, and designed social media marketing campaign to introduce hotspots to the community;• Create short-term and long-term plans to train library staff on technology topics, including e-resource platforms, calendaring software, and digital microfilm scanner use;• Coordinate logistics for implementation, training, and launch of new technical services for patrons, including remote printing, and electronic resource retrieval; • Support federal E-rate funding requests to defray cost of improving library wireless network and paging system.

• Identified, qualified and prepared confidential research summaries and briefings for major ($100K+) individual donors to the university; Analyzed financial ability, philanthropic inclination, and personal affinity of potential donors to give to university fundraising and strategic goals; • Assessed donor gift capacity by reviewing publicly available sources, such as real estate values, SEC documents, corporate annual reports, and foundation filings; Synthesized information from various resources into focused reports;• Responded to specific research inquiries from the university president’s office, senior-level staff members, high-level volunteers, and University Relations staff in preparation for alumni events and visits;• Conducted data mining and management; Created search criteria and queries, analyzed prospect pool screening results, verified database screening results, designed and executed reports;• Analyzed metrics to improve successful engagement with potential donors throughout fundraising cycle; • Monitored online queue for research requests from development staff; Independently reviewed, prioritized, executed, and delegated tasks as needed.

Supported projects in Admission, Financial Aid, and the Office of Equity and Inclusion.

• Responsible for case management for busy litigation practice; Interviewed clients, prepared legal documents, fact checked briefs, and summarized deposition transcripts; Created database of commonly used legal forms;• Assisted attorneys with all aspects of case organization, including preparing legal documents, fact checking briefs, summarizing and indexing deposition transcripts;• Researched legal and business topics in response to attorney and client inquiries; Conducted competitive research about products and services offered by other law firms; • Prepared attorneys for business development meetings; Analyzed prospective client information including current news items, business concerns, settled and pending litigation.

• Prepared case materials; conducted client interviews; requested and reviewed documents; organized files for settlement conferences and trial• Heavy emphasis on customer service; solved problems that delayed settlement payment; worked with staff to resolve liens, addressed probate issues, and provided information to fulfill client claims• Drafted discovery pleadings; generated correspondence; formatted and edited documents.