Kimberly S. Watson Email & Phone Number

Raleigh, Nc, Us

Utilized project and program management skills with Fortune 500 stakeholders in the technical sector. Managed AI projects integrating APIs with internal systems, training models, and creating microlearning links to custom content. Customized and trained supervised LLMs for business use cases using Python tools like NumPy, Scikit-Learn, Pandas, and PyTorch. Created executive documentation and presentations including summaries and briefings to support business objectives and operations.

San Francisco, California, Us

Entrusted to spearhead strategic planning and execution of corporate curriculum and actionable development processes, ensuring alignment with organizational objectives and industry standards. Directed the development and implementation of innovative learning solutions on technical and sales-related topics, driving employee engagement, performance management, and professional growth, and fueling conference and C-level presentations. Led product research via course and job task surveys, statistical models, NPS scoring, and experience testing. Consolidated staff and budget allocations to execute strategies, achieving organizational goals within resource constraints. Revitalized and maintained partnerships with key stakeholders to assess training needs, deliver tailored solutions, and drive continuous improvement in corporate learning initiatives.

Raleigh, North Carolina, Us

Lead the Fast Lane award-winning development business by leveraging strong technical, project and program management, leadership development experience, a solid understanding of relevant technology and industry trends, management of educational and service products, and a deep understanding of customer engagement utilizing collaborative approaches with sales and marketing teams. Engage with multinational senior business leaders and project teams to secure, guide, and manage high visibility projects. Oversee and deploy the Fast Lane platform-as-a-service (PaaS) and software-as-a-service (SaaS) offerings. Manage and develop global project consulting personnel to ensure they meet or exceed on-time, on-budget, and superior quality requirements in projects on a wide variety of HCM leadership, technical, and sales enablement training topics.Create and manage educational products and professional service offerings. Define Fast Lane processes in support of internal and vendor projects and programs. Govern the processes for delivering training and engagement materials for global partners and customers and liaising with sales and marketing to promote leadership development and enablement, training products, and partnering opportunities. Oversee global program logistics and ensure quality of delivery, metric reporting, branding requirements and standards, and ongoing sales, marketing, and visibility/presence needs.

San Jose, California, Us

Manage creation, operation, and content for the company intranet channel – GSLP TV. Responsible for graphic design, coding, multimedia creation and editing (including audio/visual formats), securing subject matter expert participation, and quality assurance. • Increased online video offerings by 263% over an 18-month period. • Increased site utilization by Global Services personnel by 275% over an 18-month period.Manage the Quality Assurance program for Global Services Learning and Performance (GSLP). Review all classroom, lab, and web-based courses and online offerings in the GSLP portfolio to ensure that material is relevant, up-to-date, and accurate. Work with course developers to maintain and update courseware as needed. Monitor all instructor, developer, and student feedback with regard to improving the quality of offerings.Collaborate with diverse organizations within NetApp such as Support Account Managers (SAMs), Technical Support Engineers (TSEs), Product Engineering, and Field Support Engineers via team leadership and participation, individual mentoring, and advising to produce instructional materials for course delivery, web-based training, periodic lecture series, and video to better enable the Technical Support Center (TSC) to quickly and accurately resolve customer service calls. • Worked with leadership teams to create TSC Effective Case Management Workshop, SAM Effective Case Management Workshop, and SAM Priority 1 Case Handling Workshop. • Revised TSE Survival course, Virtual File Manager course, and TSE SAP course.

Supported Fortune 500 companies by leveraging IT and computing expertise to manage projects for diverse clients and industries. Developed strategic wide-ranging innovative computing solutions involving website development, database development, internal-facing application development, hardware installation/configuration, and courseware development. Managed projects from conception through completion by monitoring sub-contractors and overseeing all project activities. All projects delivered on-time, on-budget, and with an excellent record of quality assurance, leading to business growth through extensive referrals.Project Highlights (Not Comprehensive Listing): Tekelec:• Spearheaded creation and launch of training program/materials for Tekelec’s New Product Engineering department with a target audience of engineers, manufacturing, and product services personnel.• Developed RAD web-based and instructor-led courseware regarding product offerings and technical concepts. NetApp:• Revised NetApp instructor-led certification for Accredited Storage Architect Program.• Led development of web-based NetApp courses and instructor-led courses, including student guides and lab manuals.Great American Vending Management Company:• Improved Great American Vending’s inventory and supply chain management by overhauling database and internal and customer-facing applications. • Strong strategic planning and improved customer services led to the company’s desirable acquisition by Sodexo, Inc.Bermuda Maritime Museum:• Contributed to securing a law protecting Bermuda’s submerged cultural resources by developing a geographic information system for the National Bermuda Museum charting all known and suspected shipwrecks in the Bermuda reef system paired with database entries citing all sources of information.• Secured equipment and software donations for project totaling over $5K.

Liverpool, Merseyside, Gb

Drove development of web-based curriculum for courses involving object-oriented programming with Java; oversaw course faculty. Taught graduate courses in computer science, programming, and e-commerce. Supervised dissertations on programming and eCommerce.

Chandler, Arizona, Us

As Department Chair, led 18 full- and part-time faculty, assigned and monitored faculty teaching classes, scheduled all networking classes, and managed budget. Revised and managed the process of updating and improving curriculum for bachelor and master level classes which improved available course offerings and ensured that all courses were up-to-date technologically. Partnered with Microsoft, Cisco, and other major technology companies to obtain classroom/lab books and equipment, providing students with hands-on learning experience.

Doctor Of Philosophy (Phd) (Abd), Computer Science

Micromaster’S, Digital Leadership And Product Management

Master Of Technology (M.Tech.), Information Technology

Master Of Arts (M.A.) (Abt), Nautical Archaeology And Maritime History

Bachelor Of Arts (B.A.), Early European History

High School Diploma, Presidential Academic Fitness Award