Kimble Smith Email & Phone Number

Orem, UT, US

Draper, Utah, United States

Draper, Utah, United States

Specializes in troubleshooting technical issues for computer users. These issues could be either hardware or software related, and it's the Desktop Engineer's job to diagnose where the problem is and implement a solution for the user. Also spend a fair amount of time communicating with users.

United States

Greater Salt Lake City Area

• Manage the Local Help Desk in the Salt Lake City office with over 200 local users.
• Assist users with software/hardware troubleshooting. Facilitating all repairing/troubleshooting of Laptops, Servers, Audio/Video Conferencing Equipment, Printers, VOIP phones and HVAC equipment.
• Asset Manager for my office, I manage the physical inventory and allocation of firm assets using Asset Tracking System (SAP).
• Performing data migrations and asset disposals, configure Windows 7/10 and various other software for laptops. Facilitate staff changes including new hires, and providing New Hire PC Orientations.
• I am required to maintain the highest levels of customer service and support to one of the largest companies in the world. Including very strict SLA's and after service surveys.
• Worked with little to no supervision, as management is out-of-state.

Orem, Utah, United States

• Repair and troubleshoot technology issues for various large technology companies. Including: PC’s from Dell, Sony, and IBM, TV’s from Vizio, Samsung, and Sony, Printers from AT&T, Lexmark, Dell, and Shopko. Certified.
• Required to maintain and stay current with new certifications and products.
• Responsible to organize and schedule all tickets and follow up with parent company with any and all issues.
• Worked with little to no supervision, as management is out-of-state.
• Connected with local customers including: scheduling appointments, follow ups, and traveling and average of 300-500 miles per week.
• Required to close and disposition tickets, return parts and keep inventory for all jobs, including picking up and dropping off parts with shipping companies.

North Salt Lake, Utah, United States

• Oversee and manage the marketing team/budget, production line and assembly, customer service/call center, order processing, order fulfillment, shipping and receiving, product research and development.
• Oversaw payroll/accounting to ensure cash flow. Managed controller and accounting department.
• Conducting research on potential products, vendors, and services; and comparing price and quality to ensure the best deal.
• Monitoring inventory and writing orders to refill stock.
• Worked with the warehouse on order processing and picking, order fulfillment and shipping
• Managed Customer Service Team and Sales Teams. Setup procedures to ensure high levels of customer satisfaction including surveys and after order follow ups.

North Salt Lake, Utah, United States

• Responsible for the receiving and shipping of all inventory from the warehouse.
• Setup and maintained systems for accurate shipping and inventory control.
• Required to complete annual inventory and random quality control measures to ensure product availability for orders through online and local generated sales.
• Negotiated rates with various shipping companies, including: small package, LTL, and freight accounts.
• Ordered all shipping supplies and maintained stock of shipping supplies to ensure quality and timing order fulfillment.
• Responsible for inventory of over $1,000,000.

Greater Salt Lake City Area

• Setup and maintained systems for accurate production and shipping of all products.
• Required to complete annual inventory and random quality control measures to ensure product availability for orders.
• Negotiated rates with various shipping companies, including: small package, LTL, and freight accounts.
• Ordered all shipping supplies and maintained stock of shipping supplies to ensure quality and timing order fulfillment.
• Required to maintain constant communication with Production and Purchasing for accuracy of production kits to the production floor.
• Maintained high levels of Quality Control with ISO 9001 standards.

Some College, General Studies

General Studies

Computer Upgrade And Repair, Computers

Activities and Societies: A+ and Net+ Certifications. Participated in the ongoing training of the latest computer technology.