Kim Broekaert Email & Phone Number

Charleroi, Walloon Region, Belgium

Brussels Area, Belgium

• Recruit, coach, motivate and evaluate a team of Customer Service and End to End Team Members. • Detect areas of development in terms of competencies and knowledge and initiate necessary corrective actions.• Translate group objectives into team objectives, communicate them to the team and management and take all necessary actions to reach the defined objectives.• Guarantee that the Service Level Agreements with customers and Operational Level Agreements with internal clients and suppliers/partners, are known, applied and respected in the daily activity of the team.• Measure the performance of my team vs the defined objectives and report to my team and management.• Identifie weaknesses and areas of improvement, propose and implement operational solutions so as to guarantee continuous improvement of operations. • Manage my manpower in the most effective way taking into account the validated budget and the forecast and capacity planning to reach the defined objectives.• Supervise the good functioning of the escalation procedures and/or the standby systems and takes corrective actions if necessary.22 direct reports

Brussels Area, Belgium

- Coach and motivate my Team to ensure a “as smooth as possible” transition during and after the re-insourcing of all Mobistar Assurance & Volume activities from Ericsson Belgium towards Mobistar SA- Build transversal sub-teams (Mobistar & OLU) for CorePS, Roaming & VAS domains- Plan, coordinate and follow-up all projects and operational activities of my Team, responsible for implementation, support and maintenance of Core, Signaling, VAS/IN and Roaming network elements with respect of KPI’s and SLA’s defined with customers- Initiate and coordinate all needed actions for fast interventions in case of problems or incidents on networks (to respect defined SLA’s) + reporting to customers- Manage Disaster Recovery Plans and Business Continuity Plans for Mobistar Core networks, Signaling network and Corporate Customers- Evaluate and make pro-active recommendations to improve services and efficiency, to avoid breakdowns and to apply the « The first time, the right time »- Ensure the continuous quality improvement by supervising and validating working procedures and methods produced by my Team - Accountable for E2E quality, coherence and cost effectiveness according to the customer needs and financial assumptions/constraints - Manage all operations (day&night) of my Team in relation with other involved Teams (internal & external), customers, suppliers and sub contractors- Organize information and decision flows with other Teams and customers- Up to 17 direct reports (employees & contractors)

Brussels Area, Belgium

- Coach and motivate my Team to ensure a “as smooth as possible” transition during and after the offshoring of all Mobistar Assurance activities from Ericsson Belgium towards Ericsson Romania- Plan, coordinate and follow-up all projects and operational activities of my Team, responsible for implementation, support and maintenance of Core, Signaling, VAS/IN and Roaming network elements for Mobistar and Core and Roaming network elements for BASE with respect of KPI’s and SLA’s defined with customers- Initiate and coordinate all needed actions for fast interventions in case of problems or incidents on networks (to respect defined SLA’s) + reporting to customers- Manage Disaster Recovery Plans and Business Continuity Plans for Mobistar Core networks, Signaling network and Corporate Customers- Evaluate and make pro-active recommendations to improve services and efficiency, to avoid breakdowns and to apply the « The first time, the right time »- Ensure the continuous quality improvement by supervising and validating working procedures and methods produced by my Team - Accountable for E2E quality, coherence and cost effectiveness according to the customer needs and financial assumptions/constraints - Manage all operations (day&night) of my Team in relation with other involved Teams (internal & external), customers, suppliers and sub contractors- Organize information and decision flows with other Teams and customers- Manage performance and budget follow-up and provide reporting in technical domains- Up to 28 direct reports (Ericsson employees (worldwide), contractors & interims)

Brussels Area, Belgium

- Coach and motivate my Team to ensure a “as smooth as possible” transition during and after the outsourcing phase of all Mobistar Operational teams towards Ericsson SA- Plan, coordinate and follow-up all projects/activities of my Team, responsible for implementation, support and maintenance of Mobistar Core, Signaling and VoIP Networks equipments with respect of KPI’s and SLA’s defined with customers- Drive my team to ensure a smooth transition during the migration of the whole Mobistar Core Network from Alcatel legacy technology to NGN Huawei network - Recruit, organize and coach my Team to become the Center of Excellence for Huawei and Nokia-Siemens technologies inside Ericsson SA- Initiate and coordinate all needed actions for fast interventions in case of problems/incidents (to respect defined SLA’s) + reporting to customers- Evaluate and make pro-active recommendations for actions to improve services and efficiency and to avoid breakdowns - Ensure the continuous quality improvement by supervising and validating working procedures and methods produced by my Team - Accountable for E2E quality, coherence and cost effectiveness according to the customer needs and financial assumptions/constraints - Manage the operations of my Team in relation with other involved Teams, customers and suppliers- Organize information and decision flows with other Teams and customers- Manage and define maintenance contracts (up to 8 suppliers)- Manage performance and budget follow-up and provide reporting in technical domains- Up to 15 direct reports (Ericsson local employees and contractors)

-Recruit,motivate,coach a Team of operational engineers with several specific operational technical domains who are responsible to implement,support and maintain network equipments-Plan,coordinate and follow-up all activities of my Team-Coordinate and initiate all actions for fast interventions in case of troubles/incidents-Evaluate and make pro-active recommendations for actions to improve services and efficiency and to avoid breakdowns-Ensure the continuous quality improvement by supervising and validating working procedures and methods produced by my Team-Accountable for E2E quality,coherence and cost effectiveness according to the customer needs and financial assumptions/constraints-Manage the operations of my Team in relation with other involved Teams. Organizes information and decision flows with other Teams-Manage and define maintenance contracts-Manage performance and budget follow-up and provide reporting in technical domains- 8 to 12 direct reports

• Actively participates to project core teams for definition, validation and realization of operational requirements that have to be taken into account in the technical solution.• Validates and defines operational aspects of the technical solutions defined by development teams and/or suppliers• Defines test plans and coordinates test plans execution for system/product & services acceptance and non regression. • Defines, plans, installs, configures and coordinates systems/products & services roll-out with the objective of zero incident during the move to production. • Proposes optimization of system/product & services(and when possible implement) taking into account operational requirements in order to meet the best practices.• Handles incidents, problems and manages complex issues/problems.•Follows up the problem forms with the suppliers until final solution has been found.• Acts as Reference and key player point for operational domain related activities.

• Ensures corrective and preventive maintenance based on system indicators (alarms,bugs) and CTT (Customer Trouble Tickets) follow-up:handle incidents and problems, in some case in cooperation with the suppliers support team.• Defines and optimizes maintenance procedures under the supervision of the Line Manager and realizes maintenance in order to ensure maximum availability and optimal quality of the systems and services. • Prepares and implement configuration changes with minimal impact on system and service availability.Coordinates change management when handled by third parties.• Participates in projects for the integration of solutions : Executes acceptance and non regression tests and move to production new system (Hw, Sw).• Participates to the definition of operational requirements in product definition phase • Follows up short term system capacity. Creates performance reporting and analyzes system performance

Education record

Chef Cuisinier, Restaurateur (Cuisine & Salle) / Traiteur / Arts Culinaires

Copc Certification

Electronics

Education record

Education record