Kim Bowman Smerekanych Email & Phone Number

Bellevue, WA, US

Seattle, Washington, United States

Develops detailed site analyses, elicits business requirements, and creates business requirement documents as well as other collateral including process flow models, functional specifications, use cases, release notes and other documentation as needed. Provides clarity. Reviews requested system changes and develops detailed specifications for.

Bothell, WA

• Strong business and technical focus to lead the deployment of custom-built warehouse management system (WMS) to fulfillment centers across North America. Served as the focal point of contact for WMS launches.
• Achieved 2019 highest service activation success rate among all Implementation Engineers while also maintaining the highest volume of projects.
• Streamlined implementation process by engaging with cross-functional teams to establish milestones, identifying constraints and dependences, prioritizing competing demands, and negotiating timelines.
• Received high customer satisfaction rating by building strong rapport with customers, collaborating to discover needs, preemptively identifying roadblocks, customizing software and processes, troubleshooting issues.
• Completed projects on time and on budget by holding teams accountable for quality and timeliness of deliverables.
• Customized labels, reports, metrics, and RF Menus by writing SQL scripts and updating Crystal Reports.

Greater Seattle Area

• Configured adaptive questioning by writing Microsoft SQL Server stored procedures triggering workflow; increased participant logins to website by 7%.
• Owned the standard operating procedures (SOPs) for content maintenance and enhancement. Designed process to control website’s assets via third party software, prepared specification describing configuration change.
• Resolved product issues including… Show more
• Resolved product issues including Electronic Data Interchange (EDI), ETL, materials, emails, and website assets. Analyzed Splunk logs and database contents to troubleshoot root cause and debug data anomalies..
• Collaborated with the product team and engineers to develop new website medication request product; increased Nicotine Replacement Therapy ordering by 103%.
• Partnered with International team for client migration project, elicited and analyzed requirements, organized and translated requirements into JIRA tickets, assigned and tracked JIRA tasks for multiple teams, managed.