Kim Cook Email & Phone Number

Harshaw, Wisconsin, United States

Servant Leader to over 50 employees in 16 Retail Locations. Including Customer Service, Office Management, Warehouse Management, Regional Managers, and a Retail Operations Project Manager.Recruiting talent, training, and ensuring retention.Motivating and leading teams to success. Fostering cooperation and collaboration.Developed operational strategies to drive revenue growth, increase efficiency, and improve customer satisfaction across a multi-store retail chain.Implemented standardized operating procedures and best practices, resulting in streamlined processes, improved productivity, and cost savings.Established and maintained strong Finance Lender relationships, negotiating favorable terms and contracts to improve margins, and implement new Financing Lenders and initiatives.Implemented data-driven decision-making processes, leveraging sales analytics, and customer insights to identify opportunities and drive strategic initiatives.Oversaw the implementation of technology solutions, such as point-of-sale systems and finance kiosks, to enhance operational efficiency and improve accuracy.Developed and executed training programs for managers and staff, ensuring consistent execution of sales strategies, customer service standards, and brand guidelines.Created reporting and auditing methods to increase efficiencies, accuracy, and accountability to ensure Customer Satisfaction and Operational Excellence.Led cross-functional teams in the planning and execution of new store openings, remodels, and expansions.

Servant Leader to 14 Retail Store OfficesRetail Store Office Operations broadening more into Retail Store Operations to build consistency and accuracy in Operations working closely with Office, Warehouse, Delivery, Store Management, and Customer Care.Learning + DevelopmentProcess Development + Improvement - worked closely with the Store Managers, Customer Care, and Executive Team to create projects, implementation, and improvements Company Wide.Led and Launched Versatile/Storis - Customer Facing Financing Platform with integration into our Point of Sale Systems.Project ManagementCreate Standard Operating Procedures to build consistency, ensure compliance and accuracy in Retail Operations.Developed Department Score Cards and conducted routine store visits to ensure compliance with procedures and policies.Assist in opening new retail locations for the Company.Customer Experience (Service)Created reporting and auditing methods to increase efficiencies, accuracy, and accountability to ensure Customer Satisfaction and Operational Excellence.Finance Lender (Customer Financing) - Processing/Applications, Billing/Funding, Compliance, Disputes, Lender Relationships.Auditing and Compliance.Credit Card Processing - Compliance, Disputes, Vender Relationships.Assist in opening new store locations.Ensuring Store Accounts Receivables are up to date and accurate.Lead, inspire, and communicate.

Wisconsin

Retail Store Office OperationsLeading, coaching, and training 13 Retail Location Store Offices.Conducted weekly Office Manager Meetings, Quarterly in Person Office Manager Summits, and presented Monthly in Store Manager Meetings.This position was a brand new position within the company and allowed me to:Create and document Standard Operating Procedures for the Retail Store Offices in regards to - best practices, day to day tasks, order integrity auditing with processes and guides, point of sale systems, finance lender and payment processing to ensure accuracy, consistency, and compliance.Learning and Development - create and document training plans and documents.Execute training for all of the above with all of the Office Staff - whether it be new hires and/or continuous education.Additionally:Customer Experience (Service)Finance Lender (Customer Financing) - Processing/Applications, Billing/Funding, Compliance, Disputes, Lender Relationships.Auditing and Compliance.Credit Card Processing - Compliance, Disputes, Vender Relationships.Assist in opening new store locations - grew from 9 to 13 Stores during this position.Ensuring Store Accounts Receivables are up to date and accurate.Lead, inspire and communicate.

Wisconsin

Customer Experience (Service)Assisting Sales Professionals with financing and sales order entry.Scheduling Service, Deliveries, or Pick Ups for Customer orders.Order Integrity Audits - ensuring accuracy on Sales Orders. Including Tax Exempt sales, financing, other forms of payment, cross checks, etc.Customer de-escalation to ensure customer satisfaction.Answered switchboard telephone.Payroll and time keeping for Store Employees.Accounts Receivable

Plymouth, Indiana