Kim Cook Email & Phone Number

Harshaw, Wisconsin, United States

Servant Leader to over 50 employees in 16 Retail Locations. Including Customer Service, Office Management, Warehouse Management, Regional Managers, and a Retail Operations Project Manager.Recruiting talent, training, and ensuring retention.Motivating and leading teams to success. Fostering cooperation and collaboration.Developed operational strategies to.

Servant Leader to 14 Retail Store OfficesRetail Store Office Operations broadening more into Retail Store Operations to build consistency and accuracy in Operations working closely with Office, Warehouse, Delivery, Store Management, and Customer Care.Learning + DevelopmentProcess Development + Improvement - worked closely with the Store Managers, Customer.

Wisconsin

Retail Store Office OperationsLeading, coaching, and training 13 Retail Location Store Offices.Conducted weekly Office Manager Meetings, Quarterly in Person Office Manager Summits, and presented Monthly in Store Manager Meetings.This position was a brand new position within the company and allowed me to:Create and document Standard Operating Procedures for.

Wisconsin

Customer Experience (Service)Assisting Sales Professionals with financing and sales order entry.Scheduling Service, Deliveries, or Pick Ups for Customer orders.Order Integrity Audits - ensuring accuracy on Sales Orders. Including Tax Exempt sales, financing, other forms of payment, cross checks, etc.Customer de-escalation to ensure customer.

Plymouth, Indiana