Manage annual enrollment for 1,300 students, coordinating with multiple departments. Create master schedule for 700+ classes. Compile state and district reports. Provide stakeholder management and technical support.STUDENT ENROLLMENTComprehensive project management of annual enrollment of 1,300 students involving 2,700 parents/guardians: prepare registration tools, determine data points to collect, collaborate with multiple departments (fees, records, legal, registrar, administrators), define & implement schedule, monitor participation, support users needing assistanceMASTER SCHEDULEEnd-to-end project planning, coordination, and execution of student course selection & scheduling: gather data (360+ courses, 150 instructors, 700+ classes per year), establish database allowing students & counselors to define preferred course selections, define rules, create optimum schedule from 975,000 possible scenarios, assign rooms for each classSTATE REPORTINGGather & report 40+ key performance indicators to Illinois Board of Education annually summarizing grades and performance of over 1,300 students; accurate reporting ensures $44.6 million in revenue from the State to fund district operationsDISTRICT REPORTSCompile, manage, and interpret district-wide data (grades, attendance, behavior, income, race, etc) to enable superintendent, administrators, and board of education to make key decisionsADDITIONAL RESPONSIBILITIES• Stakeholder management (administrators, department heads, support staff, faculty, parents, students)• Technical support for faculty, counselors, deans, administrators using Student Information Systems tools• Database setup, SQL scripting, management, and support• Manage electronic communications• Manage grades/transcripts• Co-managed graduation

Managed substitute teacher assignments on short notice. Coordinated content for publication reaching 16,000+ households. Oversaw school mailings and led office staff, maintaining confidentiality and adaptability.SUBSTITUTE TEACHER MANAGEMENTSingle point of contact for all teachers who were unable to teach due to sickness, vacation, training, maternity leave, etc. Identified available substitute teachers and rearranged faculty schedules to ensure all classes were staffed and taught as scheduled. Work often conducted with little to no notice in pre-dawn hours. Prepared & distributed materials for each sub (daily schedule, lesson plans, special instructions as needed). Tracked substitute staffing hours and communicated with payroll department.COMMUNITY OUTREACH MANAGEMENTPlanned, coordinated, and executed school's contribution to quarterly publication mailed to over 16,000 households in our district. Defined topics; gathered photos, facts & input from various departments; wrote, edited, and proofread content; and submitted to the publisher.MAILINGSManaged school mailings (report cards, new staff welcome, annual information to student families, etc). Coordinated mailing content, schedule, printing, folding, stuffing, postage, and delivery to USPS.ADDITIONAL RESPONSIBILITIES• Provided leadership and management of school’s main office staff.• Sensitive to confidential information.• Continuously learned new software, platforms, procedures.

Created and managed a new business, driving sales through retail, direct customer, and home party models, overseeing product design, budgeting, e-commerce, order fulfillment, and marketing campaigns.• Initiated and closed sales with retail vendors & direct to customer• Developed home party business model with host incentive program• Designed and fabricated one-of-a-kind products• Researched trends and purchased materials• Prepared budget and established product pricing, ensuring profitability• Managed e-commerce website• Fulfilled and shipped orders• Coordinated marketing campaigns

Supervised a 40-member customer service team, launched a product training program reducing training time by 3 weeks, mediated between departments, managed data error reconciliation, and resolved customer benefit issues.• Coached employees through on-boarding, performance reviews, and off-boarding process• Mediated between vendor-facing and customer-facing departments, helping all parties focus on common goals• Launched product training program: created training manual, provided employee training, reduced typical training time from 7 weeks to 4 weeks• Managed data error reconciliation: analyzed data, identified trends, initiated issue resolution• Answered customers' employee benefits questions, enrolled customers, and resolved issues