POLICE ADVISOR & CUSTOMER COORDINATORI handle administrative complaints from citizens against the police. It is about building trust, emotion management, and adjusting expectations. From my intense contacts with citizens I learn about digital illiteracy and lack of access to digital media, freedom of expression, the impasse of opposing statements, and the dilemma of letter versus spirit of the law.(ART) CRIME & PREVENTIONIn 2016, I co-founded 'Behind Enemy Minds', a security project about predictive profiling and behavior detection. I taught and advised frontline colleagues in observing and understanding deviant behavior and preparations for a criminal attack. I am now the manager of Counterplay bv (linkedin.com/company/counterplay-be) together with Wesley De Smet CPP (linkedin.com/in/wesley-de-smet-cpp- 156399153).TRAINING AND PRESENTINGAs a trainer, I combine my background in Education and Journalism to design courses on observation techniques, behavior, (non-verbal) communication, theory of mind, empathy. My approach focuses on the integration of gamification, action learning, introspection, and insight.Be sure to take a look at www.counterplay.be