Manage formulations and provide technical support to top key global account. Formulate nutritional premixes to customer specifications. Support internal and external customers by providing technical, nutritional, and regulatory expertise in premix ingredients and formulations. Support R&D team as key user for formulation software. Evaluate new ingredients for formulations and distribution. Set up new materials and material codes in formulation software and SAP.

Manage daily activities and long term projects of Technical Services department. Support Sales, Customer Service, Purchasing, R&D, Marketing, and customers by handling technical requests regarding the nutritional products we distribute and manufacture, including but not limited to product documentation, questionnaires, regulatory assistance, product questions, etc. Create product documentation to provide to our customers including but not limited to specifications, MSDS, regulatory statements (Allergen, GMO, etc). Maintain product information files. Resolve customer complaints by performing investigations and identify corrective actions for implementation. Write SOPs for Technical Services functions.

Assisted with establishing quality program by aligning and implementing programs and procedures with Kellogg corporate. Executed production sample review program for adherence to established quality requirements as well as assisting with establishing quality requirements for new products. Communicated defects and consumer complaints to manufacturing plants for corrective action and assisted with implementation of programs to reduce overall complaints. Performed research to answer consumer inquiries. Implemented and maintained Kosher and Organic programs. Supported innovation projects through the Quality role, including insuring ingredients are in line with company positioning, approving new ingredients/ingredient suppliers through established approval process, reviewing all packaging for labeling accuracy, and participating in primary production runs. Organized meetings/agendas for our Risk Assessment Team. Managed Pest Control program in corporate office and off-site warehouse. Arranged all chemistry/nutritional testing. Administered and analyzed informal sensory panels.

Established protocol for microbiological testing using rapid analyzer. Performed microbiological testing on aseptic products. Assisted with microbiological testing of ingredients. Assisted with quality assurance testing of finished products and ingredients.