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Kim Ekelund Email & Phone Number
Director Support Account Management APAC and EMEA
at
Syncron
1 work email found
@syncron.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Director Support Account Management APAC and EMEA
Location
Greater Malmö Metropolitan Area, Sweden
Company size
Who is Kim Ekelund? Overview
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Quick answer
Kim Ekelund is listed as Director Support Account Management APAC and EMEA at Syncron, a with 824 employees, based in Greater Malmö Metropolitan Area, Sweden. AeroLeads shows a work email signal at syncron.com and a matched LinkedIn profile for Kim Ekelund.
Kim Ekelund previously worked as Director Customer Services at Syncron and Senior Manager Customer Support at Syncron. Kim Ekelund holds Master Of Science - Ms, Informatics from Lund University.
Company email context
Email format at Syncron
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{first}.{last}@syncron.com
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AeroLeads found 1 current-domain work email signal for Kim Ekelund. Compare company email patterns before reaching out.
Profile bio
About Kim Ekelund
An experienced manager with several years of experience in the information technology, SaaS and supply chain industry. Key qualifications in B2B support, support account management, people leadership and management. Skilled at improving business processes with creativity and drive. Passionate about building customer loyalty and customer satisfaction to drive revenue, while continuously developing myself and team members to improve results and challenge routines and habits. A motivational people leader and team player who drives for high standards and results.
Current workplace
Kim Ekelund's current company
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Syncron
12 roles
Kim Ekelund work experience
A career timeline built from the work history available for this profile.
Director Customer Services
Current• Manager for Support Account Management and Business Analyst Services (~30 FTE)• Established the go-to-market Premium Support services• Developing value add services for increased customer satisfaction• Awarded "Customer Service Department of the Year" at the Stevie® Awards for Sales & Customer Service
Jul 2023 - Present
Senior Manager Customer Support
• Manager for Support Account Management and Delivery teams (~25 FTE)• Business development within Customer Support• Value add services and customer satisfaction• Member of global Customer Excellence Management team• Awarded "Customer Service Department of the Year" at the Stevie® Awards for Sales & Customer Service
Jan 2022 - Jul 2023
Manager Service Management
• Managing Service Management in the Customer Success organization • Manager for the Service Management team (5 persons)• Created the Service Management concept and deliverables• Responsible for Customer Success, value delivered and customer satisfaction within Support• Working as Service Manager for several customers• Member of global Customer Support Management team• Awarded "Customer Service Department of the Year" at the International Business Awards (Stevie)
Apr 2019 - Jan 2022
Head Of Service Management
• Responsible for the Service Management delivery within Support• Coordinated part-time Service Managers• Developed the Service Management concept and deliverables• Responsible for customer satisfaction in Support, which increased 22% during this period• Managed the pilot project and created the future Customer Success organization in Syncron
Oct 2010 - Apr 2019
Principal Service Manager
• Worked as Principal Service Manager for several customers• Provided quarterly Service Reviews, acted as single point of contact within Support, managed support on-boarding, mentored new Service Managers, acted as escalation point, managed the customer accounts from a support perspective
Apr 2018 - Mar 2019
Senior Service Manager
• Worked as Senior Service Manager for several customers• Provided quarterly Service Reviews, acted as single point of contact within Support, acted as escalation point, managed invoicing, responsible for customer satisfaction
Apr 2015 - Apr 2018
Customer Support Team Lead
• Team Leader for a global 5 person team within Customer Support• Member of the global Customer Support Management team
Sep 2011 - Apr 2015
Service Manager
• Worked as Service Manager for several customers• Provided quarterly Service Reviews, acted as single point of contact within Support, acted as escalation point, managed invoicing
Oct 2010 - Apr 2015
Support Consultant
• Worked in the Support & Maintenance team with daily support of DHL, SKF and Stora Enso• Worked as single point of contact for SNA Europe responsible for new development, implementation, support and invoicing
Mar 2009 - Oct 2010
Project Consultant
• Worked in the Consulting team with new rollouts and customer projects for IKEA
Sep 2008 - Mar 2009
Configuration Consultant
• Part of the Professional Services organization• Worked with specification and configuration of the Syncron software at Alfa Laval• Developed a separate time registration program• Worked as an educator of the Syncron software• Participated in Syncron's trainee program during the first year
Jun 2007 - Sep 2008
Team & coworkers
Colleagues at Syncron
Other employees you can reach at syncron.com. View company contacts for 824 employees →
RD
Radosław D.
Colleague at SyncronWarsaw Metropolitan Area, Poland
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RR
Rajasekhar Rayini
Colleague at SyncronHyderabad, Telangana, India
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MR
Maggie Rounds
Colleague at SyncronPortland, Oregon, United States
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AT
Andrew Thomas
Colleague at SyncronGreater Tampa Bay Area, United States
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TS
Thim Sorri
Colleague at SyncronStockholm County, Sweden
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EK
Erik Kjellström
Colleague at SyncronGreater Stockholm Metropolitan Area, Sweden
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RM
Rohit Mandalapu
Colleague at SyncronGuntur, Andhra Pradesh, India
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DH
Dheeraj Harale
Colleague at SyncronHyderabad, Telangana, India
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UK
Urszula Kurdziel
Colleague at SyncronWarsaw, Mazowieckie, Poland
View →
IG
Ilknur Gunaydan Yozgyuvench
Colleague at SyncronStockholm, Stockholm County, Sweden
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Radosław D.
Colleague at SyncronWarsaw Metropolitan Area, Poland
View →
RR
Rajasekhar Rayini
Colleague at SyncronHyderabad, Telangana, India
View →
MR
Maggie Rounds
Colleague at SyncronPortland, Oregon, United States
View →
AT
Andrew Thomas
Colleague at SyncronGreater Tampa Bay Area, United States
View →
TS
Thim Sorri
Colleague at SyncronStockholm County, Sweden
View →
EK
Erik Kjellström
Colleague at SyncronGreater Stockholm Metropolitan Area, Sweden
View →
RM
Rohit Mandalapu
Colleague at SyncronGuntur, Andhra Pradesh, India
View →
DH
Dheeraj Harale
Colleague at SyncronHyderabad, Telangana, India
View →
UK
Urszula Kurdziel
Colleague at SyncronWarsaw, Mazowieckie, Poland
View →
IG
Ilknur Gunaydan Yozgyuvench
Colleague at SyncronStockholm, Stockholm County, Sweden
View →
2 education records
Kim Ekelund education
Master Of Science - Ms, Informatics
Bachelor Of Science - Bs, Business Administration And Management, General
FAQ
Frequently asked questions about Kim Ekelund
Quick answers generated from the profile data available on this page.
What company does Kim Ekelund work for?
Kim Ekelund works for Syncron.
What is Kim Ekelund's role at Syncron?
Kim Ekelund is listed as Director Support Account Management APAC and EMEA at Syncron.
What is Kim Ekelund's email address?
AeroLeads has found 1 work email signal at @syncron.com for Kim Ekelund at Syncron.
Where is Kim Ekelund based?
Kim Ekelund is based in Greater Malmö Metropolitan Area, Sweden while working with Syncron.
What companies has Kim Ekelund worked for?
Kim Ekelund has worked for Syncron and Ksd Software.
Who are Kim Ekelund's colleagues at Syncron?
Kim Ekelund's colleagues at Syncron include Radosław D., Rajasekhar Rayini, Maggie Rounds, Andrew Thomas, and Thim Sorri.
How can I contact Kim Ekelund?
You can use AeroLeads to view verified contact signals for Kim Ekelund at Syncron, including work email, phone, and LinkedIn data when available.
What schools did Kim Ekelund attend?
Kim Ekelund holds Master Of Science - Ms, Informatics from Lund University.
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