Maggie Rounds Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

- Lead support for customer contract with Daimler Trucks North America. Overseeing a network of over 750 dealerships utilizing Syncron's retail inventory management software.- Conducting technical training sessions for end users, customers, and integration partners to enhance their understanding and optimize user experience. Proficient in hosting both in-person and online training.- Utilizing SQL (PLSQL, MySQL, Oracle DB) to extract, transform, and analyze datasets, generating reports and visualizations to provide valuable insights to stakeholders. Investigating end-user requests, troubleshooting technical issues, and delivering meaningful reporting to customers, alongside performing impact analysis for proposed application changes.- Collaborating with end-users and product developers to implement application changes and process improvements. Conducting upgrade testing and quality assurance on new features, identifying and reporting bugs to developers.- Driving the on-time delivery of new product features, customizations, and integrations crucial for customer success, through collaboration with internal and external stakeholders.- Operating within an agile work environment, deploying updates in 1-week sprints and collaborating with international teams using platforms such as Jira, Confluence, Jenkins, and Gerrit. Providing meticulous technical and process documentation throughout the development pipeline.

Portland, Oregon Metropolitan Area

- Improved forecasting system for consultant management, connecting back to company growth, client segmentation, and consultant capacity. Continued management with a cross-functional team, utilizing iterative refinement of Salesforce and reporting.- Provided project support for an expansive consulting team and Director of Services, including data analytics to inform company-wide strategy and outreach.- Monitored and organized systems for data governance and process documentation, including client invoicing and project retrospectives.- Collaborated with Operations and IT vendors on tech stack renewals, with special attention to increased security, multi-factor authentication, and user adoption.- Supported hiring, on-boarding, and off-boarding of salaried and contract consultants.

Portland, Oregon Metropolitan Area

- Oversaw complex foundational database, stewarding a $2.5 billion endowment. Lead an inter-departmental team to identify and address recurring issues connected to databases.- Acted as a bridge between donor relationship officers and IT staff, to streamline internal reporting. Included launch of Jira ticketing system for 5 regional offices.- Partnered with volunteers, community members, and staff state-wide to coordinate giving projects, with special emphasis on increasing staff capacity and business development.

Portland, Oregon Area

- Principal support for a state-wide philanthropic team, including Chief Philanthropy Officer. Included calendaring, travel, and project management for the Executive Leadership Team.- Project manager for new employee on-boarding, encompassing creating training.- Lead in the execution of outreach events, including state-wide donor conferences, grantee panels, and continuing professional education for key referral partners. Consisted of overseeing timelines, venue selection, expense monitoring, attendance tracking, and data reconciliation.

Portland, Oregon, United States

- Managed database transition to a new cloud-based DonorPerfect CRM, which included contract negotiations, data mapping, and the creation of training modules for staff. - Improved financial reconciliation, which resulted in more accurate revenue projections.- Coordinator of a yearly large fundraising event that brought in $300,000 annually. Directly responsible for all corporate sponsorships and corresponding relationships. Oversaw financial data and transactions, including day-of processing and resulting donor correspondence.

Portland, Oregon, United States

- Administrator for re-branding including new brand, logo, website, and collateral. Partnered with internal teams in migration to Mail Chimp for all marketing touchpoints.- Super-user of CRM database that supported over $2 million in annual contributions. Responsible for all data entry, donor correspondences, and front-end user manuals.- Introduced and managed prospect research tools for the organization, including vendor selection, consultant management, Board of Directors training, and process refinement.

Oregon City, Oregon

- Collaborated with leadership, community stakeholders, and non-profit staff to relocate an innovative domestic violence center, to better serve all of Clackamas County, OR.- Created KPIs and tracking tools to gauge audience and donor engagement across multiple platforms. Managed team in the execution of digital communications.

Portland, Oregon Metropolitan Area

- Manager of all donor and donation data entries. Improved major donor tracking system with an inter-departmental team and supported systems transition to Salesforce CRM.- Responsible for research, solicitation, writing, and reporting for government and foundation awards. Improved reporting and increased value of grant awards through collaborative work with program staff.

Salem Or

- Managed federal compliance through ongoing support, reporting, and monthly site visits.- Created committee review processes for requests to place AmeriCorps Members.

- Cultivated multi-year grant for youth workforce development program. Supervised program by hiring participants, creating work projects, and providing logistical support.- Worked with partners and law enforcement to host community conversations around diversity, equity, youth incarceration, and young adult parenting.