Collaborate with clients to provide a stress-free and fun event planning experience that meets their goals, exceeds guest expectations, and facilitates new customer referrals. Organize and manage every aspect of an event, including theme, budget, venue, supplier, and logistics. • Demonstrated ability to proactively communicate with clients to gain an understanding of the event’s purpose and goals. • Utilize project management expertise to outline the scope of the event, including time… Show more Collaborate with clients to provide a stress-free and fun event planning experience that meets their goals, exceeds guest expectations, and facilitates new customer referrals. Organize and manage every aspect of an event, including theme, budget, venue, supplier, and logistics. • Demonstrated ability to proactively communicate with clients to gain an understanding of the event’s purpose and goals. • Utilize project management expertise to outline the scope of the event, including time, date, location, and budget. • Negotiate and manage vendor contracts and coordinate event logistics and services, including technology and equipment requirements. Show less

Managed requests for new business opportunities and contract renewals. Delivered program management leadership to ensure each project delivery optimized costs, were on-time, on budget, and exceeded client expectations. • Created crisis management SOPs to ensure the continuous delivery of digital experiences across the relevant customer types.• Trained and mentored staff on Secure Infrastructure Support Technology to analyze new business opportunities and renewals. • Supplied remote… Show more Managed requests for new business opportunities and contract renewals. Delivered program management leadership to ensure each project delivery optimized costs, were on-time, on budget, and exceeded client expectations. • Created crisis management SOPs to ensure the continuous delivery of digital experiences across the relevant customer types.• Trained and mentored staff on Secure Infrastructure Support Technology to analyze new business opportunities and renewals. • Supplied remote technical support for internal stakeholders to resolve request or tool related issues. Show less

Led 15 remote Resource Coordinators throughout the US and DR to manage specialized technical projects and incoming requests. Partnered with US Public Sector and the Commercial team to drive aged requests to closure and meet monthly performance metrics.• Reduced aged requests to 8%; 2 points under expected percentage. • Trained and developed the team while conducting weekly performance audits and supplying recommendations for improvement. • Evaluated the Quality Assurance team and… Show more Led 15 remote Resource Coordinators throughout the US and DR to manage specialized technical projects and incoming requests. Partnered with US Public Sector and the Commercial team to drive aged requests to closure and meet monthly performance metrics.• Reduced aged requests to 8%; 2 points under expected percentage. • Trained and developed the team while conducting weekly performance audits and supplying recommendations for improvement. • Evaluated the Quality Assurance team and reviewed score rates to deliver constructive feedback. Show less

Worked cross functionally for resource planning and allocation with accountability for coordinating engagements for the Field Engineer. • Exceeded monthly dispatch goals to complete 488 requests in a two-month period, up from an average of 180. • Praised for the ability to prioritize daily activities based on incoming critical issues and the time needed to handle client requests.