Kim Eldridge Email & Phone Number

Louisville, KY, US

• Oversight of SharePoint, Teams, OneDrive, Office, M365 add-ins, and various other SaaS solutions.
• Supervision of vendor relationships, including SOW, invoices, billing processes, licensing purchases.
• Accountable for designing, analyzing, configuring, and maintaining complex systems and software solutions.
• Resolution of intricate technical issues while leading specialized engineering teams.
• Comprehensive understanding of organizational capabilities across departments.
• Expertise in systems software engineering, dedicated to enhancing consumer and associate experiences.KEY POINTS:

United States

• Escalation contact for Microsoft 365 issues, covering end-to-end mail flow, M365 platform.
• Collaboration on enterprise engineering projects across teams and departments.
• Contribution to governance, design documentation, and support structure development.
• Guidance and engineering lead for engineering teams.KEY POINTS:
• Leadership, mentoring, coaching of direct reports.
• OneDrive sync client rollout enterprise-wide 80k+ associates.

• Migration of on-premises data to the cloud, including vendor selection and project management, migration and rollback plans.
• Collaboration with vendors for critical extensions and consultation for SharePoint projects.
• Spearheaded workflow migration to Power Automate, reducing the number of migrations from 10k to 2800.
• Coordinated with internal teams to plan and execute system upgrades.
• On-call support for email, SharePoint, Humana Military, and on-premise servers.KEY POINTS:
• Planned and provided technical leadership for migration of over 40k SharePoint sites from on-premise 2010 to SPO.

Louisville, KY

• Expertise in special projects and adoption of new technology.
• Second-tier support for enterprise custom web applications.
• Design, maintenance, installation, customization, and documentation on complex projects.
• Administration of routine tasks and contribution to new initiatives.KEY POINTS:
• Management of nearly all web servers for Humana, including humana.com.
• Netscaler support including scripting new loadbalancing requests, troubleshooting issues, triaged with application teams.

Louisville, Kentucky, United States

• Management and maintenance of SharePoint environments, on-premise 2007 to 2010.
• Troubleshooting user and system issues for enterprise of 60k associates.
• Testing of third-party software installations and collaboration with enterprise architects.

Louisville, Kentucky, United States

• Management of outsourced helpdesk for a marketing company.
• Deployment of SharePoint WSS and industry-specific software.
• Setup and configuration of workstations and network hardware.

Louisville, Kentucky Area

• Maintenance of workstations, printers, and servers.
• Support for desktop and mobile users.
• Collaboration on custom software development and testing.
• Procurement of hardware and software.

Louisville, Kentucky Area

• Account representative for international wallcovering customers.
• Negotiated and ensured proper entry of orders.
• Coordinated international shipping with other manufacturing/storage facilities.
• Handled customer complaints and issues.
• Worked with other departments on custom orders.

Louisville, Kentucky, United States

• Created and reviewed painting submittals for outside sales reps.
• Recommended products, provided documentation, including Material Safety Data sheets to ICI representatives.
• Handled computer related issues within our office including troubleshooting network, hardware, and software issues.