Kim Gentile Email & Phone Number

Kimberton, Pa

604 Jeffers Circle Exton Pa 19341

My goal is to provide innovative and high quality products to help companies and institutions promote their messages to employees, customers, patients and students.I am happy to provide price quotes, answers to questions and to enter your orders. After I have entered your order, I will assure that you receive the best possible customer service with continuous order tracking.If you visit our web site more than once, you will always see new products and ideas to help you celebrate your events. From motivational incentives to personalized business gifts, there's something for everyone!Responsibilities:Responsible for maintaining and supporting company sales efforts by processing, preparing and pricing requests in order to sell company's personalized promotional products/employee incentives and services. Also, responsible for quality of all inbound and outbound telemarketing orders and service for Progressive Gifts & Incentives and Progressive Business Compliance, which are divisions of Progressive Business Publications.Specialties: I specialize in finding customers innovative promotional products for their marketing campaigns and employee incentive programs at the lowest price, while providing exceptional customer service.

Setup of procedures to assure quality of all inbound and outbound telemarketing orders and service for Progressive Gifts & Incentives and Progressive Business Compliance. Also responsible for maintaining and supporting company sales efforts by processing, preparing and pricing requests in order to sell company products and services.• Responsible for the development of quality assurance program and reporting procedures for new division• Provide quality assurance reviews for use by call center management• Track, maintain, and report on all high volume orders for use by senior management• Participated in several new marketing campaigns• Establish and maintain relationships with customers using frequent contact to determine their needs, buying habits, and the use of our products/services to increase sales• Handle customers inquires, orders and customer service needs

Responsible for maintaining and supporting company sales efforts by processing and preparing pricing requests to sell company products to fabricators and distributors.• Handled customers inquires, order and customer service needs• Established and maintained relationships with customer using frequent contact to understand their needs, buying habits, sources of supply and use of our product to obtain their orders• Responsible for sales growth for several established accounts, and developed numerous new accounts through strong relationship building, innovative and timely quotations and follow-ups to close orders• Conducted interviews with customer base to introduce company’s new Online price quote system, CQO2• Responsible for gathering market intelligence and reporting to Management on a timely basis• Reviewed and identified customer’s needs which entailed specification, material allocation, and included providing engineering and subcontracting cost• Prepared inquiries and entered them into the Price Quote System by determining proper pricing and then quoted the customer by fax, telephone or mail. Requested credit information when required and furnished all necessary information to the Finance Department• Maintained communication with Regional Sales Managers on a daily basis

Progressed from initial position as Telemarketing Sales Representative to Renewal Representative to Renewal Department Manager to Assistant Manager to Branch Manager based on performance. Last serving in a full-time capacity as Telemarketing Operations Coordinator.• Prepared all necessary supplies needed for daily operation of thirteen Telemarketing call centers• Coordinated Weekly Telemarketing Management Meetings• Established inventory of all Telemarketing equipment and orders• Prepared editorial survey data for review and use by editorial staff after importing and exporting data• Coordinated efforts to establish operating procedures for department responsible for soliciting subscription renewals for twenty-three publications.• Directed inbound and outbound telemarketing through a staff of up to twenty-five Telephone Sales Representatives.• Reformatted and rewrote renewal scripts, leading to a 15% increase in production.• Compiled and analyzed inbound and outbound telemarketing statistics for review by senior management.• Projected manpower requirements by forecasting renewal and sales lead volume.• Prepared weekly employee payroll figures for processing, and handled all payroll adjustments for all call centers.• Conducted quality assurance reviews• Successfully designed and launched a collections effort.• Established interoffice communication between renewal/Telemarketing department and editorial staff.• Redesigned compensation structure to ensure equal lead coverage for all publications

Education record

Graduate, Academic, Valedictorian Class Of 1983

Activities and Societies: National Honor Society, Track and Field, Pep Club