"You miss 100% of the shots you don't take." - Wayne GretzkyHello! I am Kim Hammond and my passion for driving business success through providing end user services, maintaining strategic relationships with end users, and dealing with channel programs is just what your business needs.As a strategic-thinker individual I have strong expertise in leading end user support environment, providing technical guidance to end user support teams, offering transformative concepts, and leading upgrades and initiatives.My background includes leading operations, teams, and processes across assigned territories to drive business and customer service success. From supervising managers and uncovering new business opportunities to driving innovative marketing/merchandising strategies and surpassing sales quotas, I excel at managing teams, coordinating comprehensive logistical issues, and stimulating superior levels of customer satisfaction and loyalty.Followings are the highlight of my entire job history:► I played a significant role in expanding market share over 3% through developing and executing strategic plans for Samsung, as well as kicked off new HP / Samsung combo line.► Recognized by senior management for securing three out of four quarterly bonuses in FY13.Backed by my superior interpersonal and multitasking capabilities, I excel at providing exceptional planning and time-management expertise and driving optimal organizational performanceWhile others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Please feel free to contact me at kimhammond20@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.