Kim Heise Email & Phone Number

Overland Park, Kansas, United States

Design, develop and implement complex compensation plans to drive desired Sales Agent behavior and organizational outcomes across various selling seasons and Sales Agent levels. Responsible for executing bi-monthly variable compensation payments for all Sales Agents within the Senior Division. Design and implement workforce management strategies that enable operational efficiency while contributing to an overall positive Agent experience. Develop and deploy a quarterly leveling strategy that… Show more Design, develop and implement complex compensation plans to drive desired Sales Agent behavior and organizational outcomes across various selling seasons and Sales Agent levels. Responsible for executing bi-monthly variable compensation payments for all Sales Agents within the Senior Division. Design and implement workforce management strategies that enable operational efficiency while contributing to an overall positive Agent experience. Develop and deploy a quarterly leveling strategy that closely aligns with Sales Agent profitability and enables effective management of marketing spend, call routing, lead caps and Agent scheduling. Ensure continuous technology improvements within the Quote Engine and Customer Relationship Management system to improve Agent experience, reduce call handle time and increase customer retention. Show less

Developed, launched, and integrated an overarching profitability model to inform strategic decisions related to clients, products and overall areas of investment across three separate divisions within SS&C Health: Medical, Pharmacy and DomaniRx. Charged with leading the Sales Support organization in February 2022 that is responsible for sales pipeline analysis and reporting; responding to RFI/RFPs; and supporting client facing presentations in conjunction with the Account Management… Show more Developed, launched, and integrated an overarching profitability model to inform strategic decisions related to clients, products and overall areas of investment across three separate divisions within SS&C Health: Medical, Pharmacy and DomaniRx. Charged with leading the Sales Support organization in February 2022 that is responsible for sales pipeline analysis and reporting; responding to RFI/RFPs; and supporting client facing presentations in conjunction with the Account Management Team.• Successfully delivered a dynamic, client profitability model to the business in under three months of development• Introduced and integrated the client profitability model and product profitability analyses into the organization and how to leverage the data to inform pricing decisions, staffing decisions, client renewal strategy and development prioritization• Developed a plan to right size cost given customer attrition and implemented a transition plan in conjunction with the lead team • Reviewed pricing models from the Finance organization to provide strategic recommendations to the CEO and COO • Implemented time tracking and monitored compliance to ensure participation and address operational inefficiencies• Developed the strategy, approach, and timeline to guide the organization’s cross-functional response to RFIs and RFPs in accordance with requirements and timing• Led the development of pipeline reporting and managed close the gap initiatives to achieve revenue targets Show less

Kansas City, Missouri

Led overall rebate strategy, daily operations, and sales strategy to support customers across various lines of business, size, and formulary designs. Partnered cross-functionally with Underwriting and Legal teams to ensure all elements were captured and accurately represented throughout the negotiation process. Post-implementation, closely monitored actual performance compared to contractual guarantees. Provided the customer with accurate reporting and analytics in accordance with… Show more Led overall rebate strategy, daily operations, and sales strategy to support customers across various lines of business, size, and formulary designs. Partnered cross-functionally with Underwriting and Legal teams to ensure all elements were captured and accurately represented throughout the negotiation process. Post-implementation, closely monitored actual performance compared to contractual guarantees. Provided the customer with accurate reporting and analytics in accordance with contractual terms. • Managed $100M+ in rebate billings annually across seven customers • Supported 8+ rebate bids a month to drive current year revenue that is non-plan year dependent• Drove the Rebate Automation IT project to reduce reliance on manual processes, increase efficiency and enable scalability • Led negotiations with the Rebate Aggregator to renew the contract for one year with lower rates and increased scope• Supervised the analysis, selection, implementation, and application integration of the business Intelligence tool Show less

Overland Park, Ks

Developed and maintained predictive churn models and various analytical approaches to identify high risk customers. Analyzed competitive moves and determined risk to the existing customer base and likelihood of response based on the overall competitive approach and market conditions.• Drove > 50% adoption of Installment Billing and Lease device purchase methods for customers upgrading their phones with the introduction of a unique offer strategy • Identified at risk customers and… Show more Developed and maintained predictive churn models and various analytical approaches to identify high risk customers. Analyzed competitive moves and determined risk to the existing customer base and likelihood of response based on the overall competitive approach and market conditions.• Drove > 50% adoption of Installment Billing and Lease device purchase methods for customers upgrading their phones with the introduction of a unique offer strategy • Identified at risk customers and developed programs that contributed to the company’s lowest churn in history for four consecutive quarters (2Q15 – 1Q16) Show less

Overland Park, Ks

Managed the postpaid and prepaid multi-billion-dollar device subsidy budget including the monthly close and forecasting process to drive executive awareness of results, issues, risks and opportunities. Analyzed complex vendor proposals and presented key findings to executives regarding subsidy impacts related to manufacturer contracts including device launches, operational support, and commitments. Developed pricing and promotions across the postpaid and prepaid brands for devices… Show more Managed the postpaid and prepaid multi-billion-dollar device subsidy budget including the monthly close and forecasting process to drive executive awareness of results, issues, risks and opportunities. Analyzed complex vendor proposals and presented key findings to executives regarding subsidy impacts related to manufacturer contracts including device launches, operational support, and commitments. Developed pricing and promotions across the postpaid and prepaid brands for devices, accessories, and channels.• Designed and directed the implementation of Installment Billing as a new device purchase method in record time (3 months); evolved the strategy to drive higher take rate and achieve desired results • Selected by executive management to participate on an exclusive cross-functional team to launch Sprint’s first iPhone which included negotiations, analyzing financial impact and launch operations • Designed, negotiated, and launched the Prepaid Rebate Card program driving saving of over $100M• Manager of Device Pricing 2006 – 2008. Promoted to Director in 2008 Show less

Overland Park, Ks

Developed the national wireless acquisition rate plan pricing strategy within the context of the financial plan, competitive forces, and research results. Proactively monitored gross adds, channel mix, credit class mix, attachable take rate, and weighted average monthly recurring charge to maintain the gross add/revenue plan. Designed and championed acquisition programs through the marketing effectiveness implementation process to guarantee the strategy was accurately reflected in… Show more Developed the national wireless acquisition rate plan pricing strategy within the context of the financial plan, competitive forces, and research results. Proactively monitored gross adds, channel mix, credit class mix, attachable take rate, and weighted average monthly recurring charge to maintain the gross add/revenue plan. Designed and championed acquisition programs through the marketing effectiveness implementation process to guarantee the strategy was accurately reflected in go-to-market positioning. • Developed, launched and evolved the industry’s first rate plan pricing strategy to minimize customer voice overage charges • Served as the Marketing Lead on the Day One Sprint Nextel Merger Team responsible for integrating pricing and marketing plans Show less

Overland Park, Ks

Overland Park, Ks

Kansas City, Mo

Kansas City, Mo

Master Of Business Administration (M.B.A.), Emphasis In Marketing & Finance

Ba, Accounting, Business Administration & Economics

Activities and Societies: Summa Cum Laude, Oxford Overseas Study Program (January - June 1995), Zeta Tau Alpha Sorority