Kim Hendrix, Rn, Clhp Email & Phone Number

Houston, Texas, United States

United States

Responsible for member success, establishing strong c-suite relationships, securing contract renewals, and expanding sales revenue through upsell/cross-sell strategies for 18 named members (128 hospitals), accounting for $14.3MM in annual revenue. Annually average $2.4MM in new business sales and secure 105% of annual renewal revenue Lead Premier team to.

Account director for Premier's Safety Solutions portfolio. Responsible for the account management, relationship building and member perceived value for assigned TheraDoc members.Provide monthly/quarterly metrics updates to executive leadership Responsible for establishing expectations, transparent communication and services delivery with each member.

Responsible for all members east of the Mississippi River. Assigned manager responsible for everything post contracting specific to the Theradoc Clinical Surveillance solution. Managed a team of project managers with a dotted line to designated clinical consultants. Ensured that projects were kicked off, implemented and live on time and within budget. .

San Antonio, Texas Area

Provided direction and leadership to a 10 member, remote Product Services team responsible for implementing staffing training programs and technology to healthcare clients across the countryManaged workforce planning, hiring activities, performance management and daily productivityEngaged in strategic planning and initiative execution, partnering with.

San Antonio, Texas Area

Directed project management team assignments and activitiesPrepared regular project summary reports for senior managementResponsible for identification and reporting of project related milestonesAssisted in the creation/documentation of new/revised departmental proceduresAssisted with creation of change management systemTrained team on procedural.

Houston, Texas Area

 Established and maintained new physician/vendor relationships in order to expand current programs including Cardiology and Women’s Services service line Production/Interface Support of 34+ software programs Developed team oriented approach for application support. Developed team orientation/training program Developed/maintained application test.

The Woodlands, Texas

Completed performance improvement reviews per case, with data collection, tracking/trending and monthly reporting for PI initiativesDevelopment of Electrophysiology program with creation of procedure policies/macros as well as staff education and trainingData collection and reported for ICD registryContinuous development of physician relations in order.

The Woodlands, TX

Case managed ED admits/direct admits/observations for 20+ bed ED and 10 bed Observation unitAdmit/observation authorization, initial insurance verification, resource management referrals Discharge planning/utilization management/utilization reviewDaily patient placement and bed availability as needed in the acute hospital setting

The Woodlans, TX

Managed the flow of 20+ bed ED department with an average of 12 staff membersResponsible for incident and variance reportingNursing preceptor and software system admin for ED documentation systemResponsible for patient assessments, triage, nursing treatment, follow-up care, admissions/dischargesProvided direct patient care in acute care nursing unit..