Kim Hendrix, Rn, Clhp Email & Phone Number

Houston, Texas, United States

United States

Responsible for member success, establishing strong c-suite relationships, securing contract renewals, and expanding sales revenue through upsell/cross-sell strategies for 18 named members (128 hospitals), accounting for $14.3MM in annual revenue. Annually average $2.4MM in new business sales and secure 105% of annual renewal revenue Lead Premier team to drive strategy throughout the member’s lifecycle  Provide quarterly metrics and pipeline projection updates to executive leadership Responsible for establishing expectations, transparent communication, and service delivery with each member Serve as a point of escalation for members  Collaborate with all Premier team members, functional leaders, and support analysts to define, plan and prioritize customers for success Assist with establishing processes, tools, and ops mechanisms to provide clear insight into member account health and strategic initiatives

Account director for Premier's Safety Solutions portfolio. Responsible for the account management, relationship building and member perceived value for assigned TheraDoc members.Provide monthly/quarterly metrics updates to executive leadership Responsible for establishing expectations, transparent communication and services delivery with each member Provide direction and leadership to a 6 member, remote services team responsible for supporting, implementing and staffing training programs to healthcare members across the country Serve as a point of escalation for members and TheraDoc teams alike Collaborate with all TheraDoc team members from Sales and Functional Leaders through support analysts to define, plan and prioritize customers for success Assist with establishing processes, tools and ops mechanisms for the SD role within TheraDoc

Responsible for all members east of the Mississippi River. Assigned manager responsible for everything post contracting specific to the Theradoc Clinical Surveillance solution. Managed a team of project managers with a dotted line to designated clinical consultants. Ensured that projects were kicked off, implemented and live on time and within budget.  Responsible for member success of 99 members (262 hospitals), accounting for $15.8MM in annual revenue Lead the customer team strategy throughout the member lifecycle while driving NPS scores up 20 points Provide monthly/quarterly metrics updates to executive leadership Responsible for establishing expectations, transparent communication and services delivery with each member Provide direction and leadership to a 6 member, remote services team responsible for supporting, implementing and staffing training programs to healthcare members across the country Serve as a point of escalation for members and TheraDoc teams alike Collaborate with all TheraDoc team members from Sales and Functional Leaders through support analysts to define, plan and prioritize customers for success

San Antonio, Texas Area

Provided direction and leadership to a 10 member, remote Product Services team responsible for implementing staffing training programs and technology to healthcare clients across the countryManaged workforce planning, hiring activities, performance management and daily productivityEngaged in strategic planning and initiative execution, partnering with senior managementEstablished/developed 24 hour call center with required escalation policies/proceduresLiaison with internal and external customers to ensure compliance of company SOPsAssisted with professional services tracking system within SalesForceProvided regular project reports to team, customer, and organizationDirected implementation and integration efforts among team and clientsDeveloped and managed department project budgets/timelinesCreated new employee orientation/training plan

San Antonio, Texas Area

Directed project management team assignments and activitiesPrepared regular project summary reports for senior managementResponsible for identification and reporting of project related milestonesAssisted in the creation/documentation of new/revised departmental proceduresAssisted with creation of change management systemTrained team on procedural installation processes and proceduresActed as project/client manager for mobility based software platforms, successfully implemented and trained clinicians on the utilization of mobility based productDefined and finalized project requirements with clients

Houston, Texas Area

 Established and maintained new physician/vendor relationships in order to expand current programs including Cardiology and Women’s Services service line Production/Interface Support of 34+ software programs Developed team oriented approach for application support. Developed team orientation/training program Developed/maintained application test scripts for functional and interface testing Project management experience with unit expansion and new facility deployment. Clinical process development of application integration Data collection and reporting for tracking/ trending of monthly statistics

The Woodlands, Texas

Completed performance improvement reviews per case, with data collection, tracking/trending and monthly reporting for PI initiativesDevelopment of Electrophysiology program with creation of procedure policies/macros as well as staff education and trainingData collection and reported for ICD registryContinuous development of physician relations in order to expand our interventional cardiac programDaily case by case patient care, patient/family education, pre and post patient assessments as well as follow up reviews of each patient post discharge and patient referrals

The Woodlands, Tx

Case managed ED admits/direct admits/observations for 20+ bed ED and 10 bed Observation unitAdmit/observation authorization, initial insurance verification, resource management referrals Discharge planning/utilization management/utilization reviewDaily patient placement and bed availability as needed in the acute hospital setting

The Woodlans, Tx

Managed the flow of 20+ bed ED department with an average of 12 staff membersResponsible for incident and variance reportingNursing preceptor and software system admin for ED documentation systemResponsible for patient assessments, triage, nursing treatment, follow-up care, admissions/dischargesProvided direct patient care in acute care nursing unit. Experienced in team, modular, and total patient care nursing models