Ji-Sung Kim Email & Phone Number

Arlington, Virginia, United States

Fairfax, Virginia, United States

Fairfax, Virginia

Fairfax, Virginia

Reston, Virginia

• Provide remote user support for systems used in the education assessment industry: - Online test delivery system - User report generating system - User GUI portal
• Assist management and team leads in planning and executing higher level objectives
• Generate and monitor ticket summary report submitted to management daily
• Participate in CI groups to continuously improve systems and processes
• QA test patches and updates prior to deploying to all users
• Escalate applicable issues to appropriate project manager(s) and internal team(s)

Ashburn, Virginia

• Provided user support for cloud based POS software suite and peripheral hardware
• Documented all issues, concerns and actions taken in ticketing system
• Escalated necessary issues to appropriate team/department
• Generated “How-to” documentations for internal company entities
• Maintained up-to-date knowledge of all company products and software version updates
• Developed and managed client websites on Divio platform using Django CMS

Chantilly, Virginia

• Directly interact with customers and provide fast, polite service.
• Process accurate monetary transaction and maintain balanced cash drawers.
• Contribute to team effort in order to accomplish continuous 24-hour operation.
• Maintain store organization and cleanliness

Alexandria, Virginia

• Obtained and set up interviews with applicants.
• Conducted interviews and provided test questions best suited for candidates.
• Explained to the candidate the job responsibilities, salaries and benefits of the job(s).
• Provided candidates feedback/follow-up after each stage of interview.
• Prepared detailed documentation of interview results.
• Maintained database of considered candidates.

Dulles, Virginia

• Provided solutions to clients with wireless issues
• Promoted merchandise and increase product knowledge
• Presented exceptional customer service
• Maintained daily sales and cash drawer

Herndon, Virginia

• Supervised all customer services, merchandise orders and employee training.
• Oversaw employees’ work of monies handling and operations.
• Monitored proper equipment function.
• Ensured equipment maintenance and inventory management.
• Prepared daily financial and operational report.