Dynamic director with 10+ years of progressive experience driving business development and growth, strategic enterprise initiatives, and technological integration to support growth and transformation. Crafts solutions for complex challenges, delivering cost savings, operational efficiencies, and improved customer experiences. Adept at aligning stakeholders, guiding cross-functional teams, and fostering accountability to ensure smooth transitions and sustainable outcomes. Excels in effective communication, collaborative leadership, and turning uncertainty into opportunity.CAREER ACCOMPLISHMENTS • Revitalized a family-owned consultancy while meeting family care needs. • Led core innovation team as “the customer whisper” that developed three products— two service-oriented and a digital app—projected to generate $125M in revenue per year. • Identified 6+ ineffective products via customer engagement and analyses and facilitated digital intervention for 2M customers.• Strengthened a 35-person team with targeted training, coaching, and feedback focused on communication, relationship management, and problem-solving, increasing their productivity to 200 analytics deliverables per year. • Directed research on children and families that informed social policy and practice and communicated critical insights via national media (NBC, NPR, etc.), conference presentations (7+), white papers (10+) and academic manuscripts (2). 📞 +1 810-771-8527💻 kim.joyce.turner@gmail.com