Kim Klein Email & Phone Number

United States

United States

Greater Pittsburgh Area

Drive simple to complex deals to completion working with internal business partners and provide close loop communication between Sales, Customer and Internal Business Partners. Partner with Sales to structure proposals and contracts that mutually benefit EFI and its Customers.

Greater Pittsburgh Area

• Facilitate in the processing of provider applications, contracts and data for Medical, Dental and Vision Networks.
• Prepare and review provider application/contract packages for completeness and send to provider.
• Log applicant/contract information into appropriate tracking databases.
• Follow up with providers for outstanding documents needed to complete credentialing process.
• Respond to phone inquiries.
• Assist with processing of provider data change requests.

United States

Audited and processed Managed Services contracts worth up to $25 million for new contracts, renewals and amendments to ensure language and pricing was within correct empowerment levels. Worked to train and utilize workflow process to engage support from sales teams through to completion/processing of signed contracts.

• Managed delivery overall of the project to include scope, milestones, quality and budget. Produced reporting to communicate progress in PM tasks, milestones and financially.
• Engaged appropriate resources to form product delivery team to develop and maintain relationships with internal stakeholders and the client.
• Conducted transition tollgate meeting and gained appropriate sign-off and acceptance deliverables to ensured delivery team understood project objectives before hand-off to Project Manager.
• Managed project risk, and conducted services risk assessment on opportunities over $10 million.
• Developed and owned project communication plan to ensure that stakeholders were informed of significant changes, implementation timeline, and costs were understood and accepted.
• Identified opportunities reducing costs and required effort through ongoing monitoring of progress to ensure deliverables were on time and within the budget.

• Engaged services partners from US global service and delivery organizations, confirmed service partners provided resource requirements and costs to the statement of work and business case.
• Validated delivery capabilities versus Service Level Agreements and provided metric-based risk assessments.
• Lead risk analysis conference calls with Bid Manager, Sales and Risk Manager to ensure risks were quantified and fully mitigated or covered via contingent funds in the business case profit and loss. Ensured approved.
• Conducted transition meetings to ensure information was shared between presales and delivery team, including transition of risk to Project Manager.

• Audited and processed Managed Services contracts worth up to $25 million for new contracts, renewals and amendments to ensure language and pricing was within correct empowerment levels.
• Submitted and routed contract paperwork internally to order processing, billing and accounting for financial review to obtain revenue recognition for the company.
• Lead internal deal review meetings to describe scope of services, approve pricing, ensure credit pre-approval, and complete sign-off with management prior to customer acceptance.
• Tracked and monitored outlook revenue, assisted with serial number disconnects and resolution, reconciliation of contract and billing, development and verbiage of statement of work for contracts for Controller’s use.
• Created a process checklist for important audit points that was rolled out nationally to all Contract Specialists for use in their work processes.
• Demonstrated exceptional effort in working with Sarbanes Oxley audit requirements on local accounts and received an Achievement Award.

Marketing Support Representative | Customer Devotion Representative | Technical Focal Point | Personnel Administrator | Administrative Secretary

Bsba, Business Administration And Human Resource Mgmt

Attended part time. 30 credits earned; QPA - 3.6

Certificate, Administrative Assistant And Secretarial Science, General

Selected to participate in co-operative secretarial program gaining work experience while attending classes through to graduation. QPA.