Kim Kramer Email & Phone Number

Minneapolis, Mn, Us

As an Enterprise Customer Success Partner (E-CSP), I partner with customers to help them achieve their business objectives. Serving as a trusted advisor, advocate and catalyst for action, I am accountable for Customer satisfaction and reference-ability. Working collaboratively with consulting partners and SAP teams like Product Management, Sales and Customer Support, I proactively advise Customers, engage subject matter experts and ensure customers are continually recognizing the greatest business value from their SAP investment.

The SAP.iO office is an internal venture startup environment as SAP. During my tenure in the SAP.iO Venture Studio, I led Customer Success for two startups: Brilliant Hire and Paid Promptly. In each startup, I established the customer success framework for the go-to-market teams to show ROI for each solution. August 2022-November 2022: Paid Promptly by SAP in the SAP.iO Venture StudioPaid Promptly helped customers collect on overdue invoices faster reducing Days Sales Outstanding, increasing cash collected faster, and driving efficiencies for collectors. June 2021-August 2022: Brilliant Hire by SAP in the SAP.iO Venture StudioBrilliant Hire utilized a mix of human guidance and artificial intelligence to help efficiently hire great candidates without bias.

Plymouth, Mn

I partnered with SAP SuccessFactors customers to ensure that they realized the full value and business impact of their SAP SuccessFactors software investment. To develop and achieve their strategic visions, I engaged my customers with events, workshops, consulting engagements, product experts and more. The best compliment from my customers was their willingness to be a reference to other prospects and customers who were considering our solutions.

Minnetonka, Mn

SAP SuccessFactors Recruiting Marketing Platform (formerly Jobs2Web) is a hosted technology solution that compliments and enhances your career site and Applicant Tracking System (ATS). It delivers the necessary core infrastructure to automate the ideal, relationship-driven candidate engagement experience and measure and optimize your end-to-end talent supply chain effectiveness. For HR leadership, the Recruitment Marketing Platform delivers the recruiting data and analytic reporting that your CFO has been craving. Finally, your recruiting dollars can be substantiated with results-based data. And your recruiters will have access to your Talent Community, an online pipeline of the most passive candidates who landed on your careers page but did not complete an application in your ATS.

Minnetonka, Mn

I was an evangelist for utilizing social media to promote Carlson Wagonlit Travel careers. Additionally, I handled recruitment for exempt level positions throughout the United States including positions in: sales, account management, marketing, communications, human resources, information technology, product management and finance.Many of the positions I recruited for reported to teams in CWT's global headquarters in Paris, France yet were still based in the United States. I collaborated with my international colleagues to work across boarders to identify the best talent for CWT vacancies regardless of location.

Oakdale, Mn

Keyot is an advisory firm specializing in business development reengineering to enable business growth. I was hired as the talent manager and recruiter for Keyot. Goal number one was to build a pool of candidates for consulting engagements throughout the Twin Cities metro area.

Plymouth, Mn

At Mosaic, I was recruited by my former Fair Isaac manager to join her team as Mosaic spun off as an independent company from their former parent company. My main objective was to help the Accounting Shared Services team recruit and hire about 25 new employees within 6 months for the Plymouth, MN location.In addition to accomplishing the 6 month goal, I also helped refine several HR activities / tools including: college recruiting, employee referral program, internship program, hiring manager toolkit & interview guides, offer & orientation program, public affairs & marketing pieces and job board relationships.

Minneapolis, Mn

I partnered with hiring managers and executive leaders to identify top talent to meet business objectives. I utilized sourcing strategies such as: employee referral program, LinkedIn, IT user groups, Google/search engine searches and job boards.Specialties included hiring in: executive sales, pre-sales and client support; various functions within IT; marketing, strategy and business intelligence; finance and administrative roles.

Minneapolis, Mn

I managed every aspect of the MS in Software Engineering (MSSE) Program from recruiting prospective students and promoting the MSSE program to class scheduling and student registration. The MSSE was a demanding program requiring students to work full-time while also attending a full-time graduate-level program. Another major part of my role was to promote the efforts of UMSEC (University of MN Software Engineering Center), the center in which the MSSE program operated. I promoted and organized events and speakers that were appealing to the software engineering community.A couple of highlights:Recruiting efforts during my second year of employment resulted in a 43% increase of MSSE applications received.Code Freeze 2006 was the first annual flagship event hosted by UMSEC. It was a day-long event featuring several speakers who were experts in Software Engineering. We hoped to attract 40-50 participants to be successful and ended up hosting a 200 person event.

Honolulu, Hi And Minneapolis, Mn

I oversaw and conducted the recruiting, interviewing, testing, training, assigning and professional evaluation of contractors working for my clients. I managed a team of Staffing Specialists to not only provide staffing solutions but also grow sales and profits for the operation.

Bloomington, Mn

Assisted with copy entry, proof reading, layout and writing for a variety of publications and distributed those publications to appropriate media.Coordinated, promoted and implemented special events including the annual “Ask a CPA Call-In Day”.

Architecture

I attended classes at the U of MN while employed full-time in the Computer Science and Engineering Department and coordinated the MS.

Ba, Communications

BA Communication, Art and Management Minors Cumulative GPA of 3.6

Ba, Communications

St. John's University and the College of St. Benedict are brother/sister schools. I attended the sister school of the College of St..

Education record