Kim Lazaro Email & Phone Number

Santa Ana, Ca

Providing administrative support to the General Counsel and one additional In-House Counsel in preparation of unlawful detainers, monetary judgments, and default filingsOverseeing the case progression of 17 mobilehome parks across CaliforniaPreparing, proofreading, and issuing settlement agreements, demand letters, complaints, and other documentsCalendaring court filing deadline datesDrafting and proofreading legal memos and documentsResponding to queries regarding the current status of a lawsuit filingCommunicating with the park managers and relaying information to the attorneysKeeping up-to-date with ever-changing laws and ordinances to maintain compliance in accordance to the state and/or county

Irvine, Ca

Served visitors by greeting, welcoming, and directing them appropriatelyNotified personnel of visitor arrivalScreened all in-bound calls and directed calls to the appropriate employeeMaintained cleanliness of reception, conference room, and breakroom areasActed as Accounts Payable backup data entry by inputting vendor invoices into QuickBooksResolved invoice discrepanies and errorsOrdered office and cleaning supplies as neededAccepted and signed off on shipment and mail deliveryScheduled and prepared conference room meetingsAssisted Sales Department with minor marketing research requestsOther duties as assigned

Irvine, Ca

Acted as primary liason for customersHandled incoming calls, resolved issues and general questions regarding company productsAnswered e-mail inquiries through ZenDesk and Outlook programsResolved user inquiries on various social media platforms such as Facebook, Twitter, and InstagramProcessed returns and recorded refunds in MS ExcelApproved warranty claims and manually printed USPS/UPS shipping labels through Endicia DAZzle/WorldShip programsProcessed daily orders via ShipWorks software and ensured timely shipment Called back customers to resolve missing order informationCreated daily ad-hoc reports for management including: backorders, inventory levels, and open orders

Long Beach, Ca

Received emergency calls from members in need of roadside assistanceCommunicated with dispatch and contractors to facilitate assistance to the member in a timely mannerDetermined purpose of the call and routed to the appropriate department as necessaryMaintained quality of service as projected by management by applying required scripting effectively into each callEscalated high-risk calls to management to ensure the safety of members in immediate danger

Resolved inbound calls in support of customer needs in a friendly, helpful mannerInitiated outbound calls to resolve ongoing client issues such as outstanding bill or unresolved adjustment casesProcessed Value Added Distribution (VAD) orders via Fulfillment Desktop (FDT) systemLogged customer information in Sprint's i-Care databaseCollaborated with telesales and retention departments to resolve specific client needs in order to achieve sales and retain customer loyaltyHandled high-profile business account requests by reviewing and following the specific terms of their contract with SprintMaintained customer service quality margins by following the required call scripting and average call time as projected by management

Lynn Haven, Fl

Ran tenant screening reports and credit reports through ExperianHad prospects complete application and secure deposit in accordance with the company's terms and delivered all signed documentation to the property ownerIssued appropriate notices as needed (e.g. late payments, eviction notices, returned check memos)Physically inspected property when on grounds, picked up litter and reported any service needs to maintenence staff

Panama City. Fl

Answered inbound calls and aided callers to process loan applications in a friendly, helpful mannerExecuted credit checks via Sallie Mae's internal web portalPlaced outbound calls as needed to resolve missing loan application informationCommunicated with the loan approval department and assisted with calling client references as needed to complete the loan application process

Panama City, Fl

Aided customers with book location and achieved revenue through book recommendations as determined by the customer's general interestsHandled cash/credit transactions through shared POS systemImproved customer/store relationship by offering the sale of loyalty discount cardsOrganized and coordinated inventory to sales floorFulfilled book orders upon customer request and placed outbound calls to customers informing of their order status