Kim Manuel, Pmp Email and Phone Number
Director, Global Service Business Operations and Center for Project Excellence at
@
WorkForce Software, an ADP company
Mesick, MI, US
Kim Manuel, Pmp's Location
Mesick, Michigan, United States, United States
Kim Manuel, Pmp's Contact Details
Kim Manuel, Pmp work email
- Valid
- Valid
Kim Manuel, Pmp personal email
n/a
About Kim Manuel, Pmp
My goal is to bring joy and pride into the workplace while simultaneously delivering tangible bottom line results. It is possible to have fun while improving business operations!Extensive experience managing business process improvement, IT Programs/Projects, and improving IT Operations across virtually every line of business (Marketing & Sales, Accounting and Finance, Purchasing, HR, Office of the General Council, Product Development) and across industries (Automotive, Health Care, Non-Profit, etc.).Specialties: Process Improvement Facilitation; Process/Procedure Documentation; Strategy/Vision Development Facilitation; Vendor Procurement Management; IT Chartering, Requirements and Request for Quote Development; Vendor Bid Evaluations; IT Vendor Contracts; Program/Project Management Processes and Templates; General FacilitationCertifications: - Project Management Institute (PMI) PMP - Cert. #215493 - Information Technology Infrastructure Library (ITIL) Foundations - Six Sigma Green BeltContact Information: Cell:
Kim Manuel, Pmp's Current Company Details
Workforce Software, An Adp Company
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Director, Global Service Business Operations and Center for Project Excellence
Mesick, MI, US
- Website:
- workforcesoftware.com
- Employees:
- 583
Kim Manuel, Pmp Work Experience Details
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Director, Global Service Business Operations And Center For Project ExcellenceWorkforce Software, An Adp CompanyMesick, Mi, Us
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Director, Center For Project ExcellenceWorkforce Software Nov 2021 - PresentResponsible for establishing the Center for Project Excellence and growing the Project Management competency for both our people and our clients' success.
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Business Transformation Change AgentAgile Business Performance Improvement, Llc Jan 2013 - PresentHelping companies to improve their bottom line performance while also bringing joy and pride into the workplace!- Agile Process Improvement and Documentation- Leadership Training and Development- Recruiting, Training, and Retaining Skilled PersonnelAgile and Beyond Conference Planning Volunteer, Presenter, and Sponsor (2011-2014)Agile Leadership Network Southern Michigan Chapter President (2013- 2017) -
Senior Project Manager At Workforce SoftwareCiber Global May 2021 - Nov 2021Performed project rescue for a WorkForce Software Client.
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General Contractor | Construction Project ManagerKnm Solutions, Llc Aug 2019 - Apr 2021Responsible for all aspects of building a 2 story, 8400 sqft pole barn including the design, project planning, sub-contractor selection, issue/risk mitigation, budget management, etc. -
Erp Program ManagerWolverine Power Cooperative Jul 2017 - Jul 2019Cadillac, MiResponsible for the overall implementation of IFS software across the company. Phase I modules include Accounting/Finance, Human Resources, Project Management, Service and Maintenance, Procurement, and Warehouse Management. Performed several roles including Program/Project Manager, Client Solution Architect, Business Analyst, and IT strategist. -
Director | Account Manager For Ford North AmericaCiber Mar 2015 - Jun 2017Southfield, MiResponsible for managing Ciber’s book of business for Ford North America: 24+ purchased service contracts and the consultant staffing business. $39 million book of business with 500 consultants.- Worked closely with recruiting to streamline and prioritize demand intake for our account. Conducted training sessions to provide recruiters with critical interview questions to validate key skill sets.- Developed key performance indicators (KPIs) to optimize account performance and grow the portfolio.- Implemented new strategies for growing the staffing business that resulted in 3Q15 having the largest number of placements in the history of the account while maintaining target profit margins. Grew account revenue by 50% in 2 years.
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Director | Program Manager For Ford Purchase Service AccountsCiber Mar 2013 - Mar 2015Southfield, MiResponsible for successful delivery and execution of purchased service contracts for Ford Motor Company North America.- Responsible for overall management of a $12 million book of business covering 21 accounts. Responsibilities include maintaining Sales Force, gross profit margin management, staffing, performance management, client expectation management, and development of new accounts.- Originally hired to implement a major account transformation on the largest account. Attrition was high, morale was low, and the client’s needs were not being met. This team was stabilized in the first year, employee morale significantly improved, and the account has quadrupled in size due to the fact we are have consistently exceeded client expectations. Increased revenue by 45% from 2014 to 2015.
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Enterprise Project Mgt Office (Epmo) Program Manager At United Health CareCiber, Inc. Mar 2010 - Sep 2010Program Manager responsible for delivering a mission critical upgrade to send Medicare and Medicaid claims through the Ingenix fraud detection software. Delivered on-time and under budget; managed 100% remotely.
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Independent Consultant | Senior It And Process Reengineering SpecialistKnm Solutions, Llc Mar 2007 - Feb 2010We help our clients improve their bottom line performance by providing strategic visioning, program/project management of strategic initiatives, process improvement/documentation, and general facilitation services.
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Senior Business Analyst | Enterprise Architect At Forddirect.ComCiber, Inc. Oct 2007 - Nov 2007- Assessed current state Request, Change, and Incident Management processes for FordDirect.com. - Created UML process diagrams for each FordDirect application and a Business Owner View document for each Technical Director to maintain on an on-going basis.- Compiled a FordDirect Asset Database including server configuration, cost data, lease expiration, etc.- Jointly developed future state strategy and transition plan with FordDirect Senior Management and Perficient; including architecture strategy, organization structure, roles/responsibilities, process improvement, and project management methodology.
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Vendor Relationship ManagerFord Motor Company Jan 2005 - Feb 2007Maintain the Tier 1 vendor relationships, process development, metrics, reporting, contracts, and cost management for the North American Application Development Services (ADS) staff augmentation buy; 2000+ resources and $100+ million budget. - Optimized ITPP processes to ensure a competitive, level playing field for all vendors and conducted review sessions to replicate best practices between ITPP and Ford’s global Managed Service Provider (MSXi). -
Business Requirements And Quality Control Test ManagerFord Motor Company Jul 2004 - Jan 2005Established a team of business analysts and QC testers to deliver consistent quality for the Enterprise Systems Management (ESM) Program. Developed a standard, detailed project plan along with key assumptions for replication across the projects and within the Central QC Test Department in ADS (Application Development Services).- Staffed a team of six Business Analysts and developed a customized training program to minimize ramp-up time; including formal training, documentation of processes, creation of templates, and establishment of a centralized knowledge repository for sharing documents and lessons learned. Pilot team for incorporating the Zachman Framework for Enterprise Architecture into our Business Requirements.- Implemented peer reviews and primary / secondary roles to provide coverage, enhance learning experience, improve team work, and consistently provide quality deliverables.
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Program Manager - Epmo For Enterprise Systems ManagementFord Motor Company Oct 2002 - Jun 2004Established the first Infrastructure Project Management Office (PMO) including the program management policies, procedures, and tools to manage the Enterprise Systems Management (ESM) Program - a global program designed to implement both an ITIL process framework and the IBM Tivoli Tool Suite across Ford’s global Data Centers. - Customized the application development methodology for the IT Infrastructure department; methodology was approved and rolled out to the rest of Ford's IT Infrastructure group.- Established the ESM PMO – issue, change, risk, communication, and education management procedures; time reporting; vendor payment process; status reporting; detailed project plan.- Conducted vendor selection and various alternative cost / benefit analysis; developed statement of work (SOW), program and project charters; budget and actuals tracking; facilitated strategic decision making meetings; and implemented a central knowledge repository to manage the program.
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Mainframe And Teradata Line Of Business ManagerFord Motor Company Jul 2002 - Sep 2002Temporary Assignment. Analyzed the cost drivers of mainframe and storage usage and developed a cost recovery model to bill IT customers for their use of these assets (including infrastructure upgrades). - In less than three months, documented the costing procedures, resolved all open audit comments, and developed 2003 billing rates for a thorough turn over to the permanent resource.- Developed a Disaster Recovery solution on Teradata that leveraged existing capacity, thus avoiding additional costs to the company.
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Server Utility Leasing ManagerFord Motor Company Jan 2002 - Sep 2002Managed the server utility lease program for the North American Data Center; $100+ million budget. Evaluated server, mainframe, and storage hardware lease / buy alternatives and negotiated the best deal for Ford. Managed the vendor relationship for Dell, SUN, HP, IBM, and EMC. - Reduced late lease return fees by centralizing the financial tracking, payment release, and integrating a lease termination processes that proactively alerts the IT owners when the asset is up for renewal.
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Project Manager - It Billing SystemFord Motor Company Jan 2001 - Dec 2001Designed and implemented the North American IT Billing System to provide a consolidated IT bill to the internal Business Partners to support consumption management efforts. Defined the IT billing models, associated billing processes, system requirements, design specifications, interfaced with the vendor for system enhancements, performed functional testing, and launched the system on-time and under budget. - Implemented a “Shadow IT” strategic initiative with Purchasing that gave Ford IT the ownership of all requests for quotes to external IT providers to maximize IT infrastructure capacity and ensure conformance to Ford IT standards, patterns, and internal controls.
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Application Portfolio ManagerFord Motor Company Jan 2000 - Dec 2000Developed a cooperative relationship between the Application Maintenance Center (AMC) personnel and the Process & Technology Group (PTG) to develop IT solutions for our Business Partners while transitioning legacy applications from their existing IT support teams into the newly established AMC. - Exceeded #1 goal of improving customer satisfaction by clearly documenting roles, responsibilities, processes, and procedures to facilitate a shared understanding of expectations. - Researched and implemented the Operating Cost Management Project to manage departmental costs for 2000+ IT resources, including training, travel, pager, phone, hardware, and software licensing.
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It Business Management Analyst For It ReengineeringFord Motor Company Dec 1998 - Dec 1999Assisted Senior Management in reengineering the North American IT organization. Facilitated definition of organization transition processes (design to development to maintenance) and strategic direction setting meetings, participated in the development and roll out of training sessions, developed the internal web communications portal, and managed move planning for the start up IT organization. - Defined standards for common look-and-feel of the IT web site and developed standard content - iTek building support services pages are still in production as of 2007!
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Strategic Planning Analyst For Hr ReengineeingFord Motor Company Jan 1998 - Dec 1998Managed internal operations of the HR Reengineering IT department (training and travel budgets, status reporting process, internal control reviews, and corporate assignments) and participated in defining and rolling out standard Project Management processes, templates and tools. - Established departmental learning forums, facilitated key decision making meetings and departmental reengineering efforts to quickly improve overall operations. - Identified as the department’s subject matter expert for chartering complex programs / projects – rolled out training and conducted chartering sessions throughout the organization.
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Program Management Coordinator For Nesc ReengineeringFord Motor Company Jul 1997 - Dec 1997Coordinated status reporting and implementation of the National Employee Service Center (NESC) Reengineering Program (PeopleSoft, SCOPUS, and other technologies) to support knowledge management, case management, and call center routing software to improve the help desk operations. - Identified and facilitated process improvement efforts within the NESC Reengineering project and HR Reengineering department resulting in a projected $31 million savings per year.- Implemented an IT Project Tracking System to facilitate management of multiple projects – participated in the charter, defined the business requirements, system requirements, process and system flow diagrams, tested it, and created the user’s manual.
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Process Reengineering SpecialistFord Motor Company Jan 1997 - Jun 1997Executed the Ford RAPID methodology to improve Product Development business processes (resulting in a projected $1.5 million per year in savings) and trained others to become certified RAPID facilitators. Initiated a survey of all RAPID facilitators to define how central office could provide additional support, remove barriers to implementation, and assist field facilitators to improve use throughout the organization and further refine the process methodology.
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Business/Systems Analyst For Markeing, Sales, And ServiceFord Motor Company Jan 1996 - Jan 1997Defined the customer requirements, developed the screen designs, detailed system specifications, test scripts, and conducted the internal control review to support the launch of the Ford Service Parts Purchasing Division’s Direct Data Link (DDL) system for the North American service parts suppliers.
Kim Manuel, Pmp Skills
Program Management
Process Improvement
Business Process Improvement
Pmp
Business Analysis
Vendor Management
Project Management
Pmo
Team Building
Strategy
It Strategy
Six Sigma
Software Documentation
Process Engineering
Change Management
Strategic Planning
Business Strategy
Customer Service
Disaster Recovery
It Management
Business Intelligence
Agile Methodologies
Business Process
Budgets
Performance Management
It Operations
Negotiation
Procurement
Governance
Leadership Development
Organizational Development
It Outsourcing
Contract Negotiation
New Business Development
Purchasing
Financial Analysis
Asset Management
Knowledge Management
Operations Management
Training And Development
Kim Manuel, Pmp Education Details
Frequently Asked Questions about Kim Manuel, Pmp
What company does Kim Manuel, Pmp work for?
Kim Manuel, Pmp works for Workforce Software, An Adp Company
What is Kim Manuel, Pmp's role at the current company?
Kim Manuel, Pmp's current role is Director, Global Service Business Operations and Center for Project Excellence.
What is Kim Manuel, Pmp's email address?
Kim Manuel, Pmp's email address is km****@****ber.com
What schools did Kim Manuel, Pmp attend?
Kim Manuel, Pmp attended Michigan State University - Eli Broad College Of Business.
What skills is Kim Manuel, Pmp known for?
Kim Manuel, Pmp has skills like Program Management, Process Improvement, Business Process Improvement, Pmp, Business Analysis, Vendor Management, Project Management, Pmo, Team Building, Strategy, It Strategy, Six Sigma.
Who are Kim Manuel, Pmp's colleagues?
Kim Manuel, Pmp's colleagues are Jim D., Emma Chau, Mohammed Siddiqui, Negel Odel, Clarence M., Kim Dombek, Salimah Ladhani, M.ed..
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