Paulette Norman Email & Phone Number

Auckland, Nz

Auckland, New Zealand

My responsibility at Workforce Software New Zealand is to grow the WorkForce Software customer base by building and maintaining relationships with key decision makers, resulting in increased client retention and upsell opportunities. Collaborate with my internal team and focus on our customer's success.

Auckland, New Zealand

As UKG's Business Development Executive, my role was to sell the company’s products and services to new and existing customers. This is done by prospecting to new accounts, working with existing customers on migrations/upselling additional products.

Auckland, New Zealand

As Kronos's Business Development Executive, my role was to sell the company’s products and services to new and existing customers. This is done by prospecting to new accounts, working with existing customers on migrations/upselling additional products.

Auckland, New Zealand

Actively promoting SilkRoad throughout New Zealand and working as part of a team to develop leads, work with customers and negotiate contracts to build the organisation in region.My role is to prospect, develop and manage new accounts and projects, generate sales quotes, and address customer inquiries. www.silkroad.com

Auckland, New Zealand

My responsibilities include new business development for ON-Brand Partners and TakeON through starting conversations that will excite the people, the managers and the businesses that we engage with to improve business performance. We get people working together on what matters most!

Auckland

My responsibilities are to prospect to new clients and qualify their needs related to the employee lifecycle. The product suite that SilkRoad offers can support Employee engagement through the process of sourcing, candidate management, hiring, onboarding, performance review, learning and development and talent management. If your Talent management processes need to be smoother, more efficient and focused on your employee visit www.silkroad.com to find out more about the products available to support you.

Johannesburg - South Africa

Joined Kelly on a three month contract to assist with the integration of a new Managed Service Provider Solution (MSP) for a major new client (large South African Bank)Used experience gained from implementing MSP at IBM to help Kelly with:-Streamlining processes-Identifying risks -Joining vital client/supplier/contractor meetings to give input on matters such as contracts, reporting, reducing administration, best practice in MSP’s for large global clients.A Managed Service Provider, or MSP, can be defined as a company that assumes primary responsibility for managing an organisation’s workforce programme. The typical deliverables of a traditional MSP include: -Overall programme management -Reporting and tracking -Supplier selection and management-Order distribution -Invoice consolidationAbout Kelly www.kelly.co.zaThe Kelly MSP OfferingKelly has over 42 years’ experience in workforce management & productivity solutions with a solid reputation based on our ability to consistently listen, partner and deliver on our promises, Kelly continues to add value and exceed expectations in our capacity as an MSP which is supported through our technology partners.

Johannesburg, South Africa

Vertex is an Advertising and Response Management company. The team consisted of 14 employees: 5 Sales Consultants, an Advertising Designer and 7 Delivery team members Vertex consulted and placed advertisements in various media on our client’s behalf and handled the response accordingly. We fulfilled the full recruitment function and shortlisted the top candidates for our client and then walked the candidate and client through the process to placement stage.Vertex used only print media to advertise their client’s positions however found that the response was not sufficient and neither was the quality of the candidates responding. It was my responsibility to change the business around and implement new strategies in order to make the product offering more relevant to the changing needs of the clients and attract top talent. Steps taken:- Implemented a new go-to-market product offering that moved the business from losing revenue to generating a profit.-Restructured the staff compliment (sales and operations) of the business to be more streamlined and fit in with the new online product.-Created new sales training manuals together with the Trainer as well as included the sales team in the creation of the new material.-Updated the Operational delivery model to ensure that the new process was working efficiently and in doing so managed to reduce the number of days the team took to screen response.-Put new reports in place for the clients as well as management reporting so that the company could better understand hit rates/ratios and success rates-Rebranded the company’s image, new logo, new website and new client sales documentation and Client Handover packs. In order to ensure that the company was a success it was also important to:-Dramatically reduce costs and eliminate waste of the company’s resources and this was done by closely managing every aspect of the day to day operations.About Vertex www.vertexsa.com

Johannesburg, South Africa

In May 2008, I was offered the opportunity to take over as the Manpower Business Manager for the IBM account. This small team consisted of a Specialist IT recruiter, SAP Recruiter & an Administrator at that time.At this time IBM had just won the MTN contract for the outsourcing of their complete IT infrastructure. Manpower were given the opportunity to act as the Managed Vendor/Consolidation Agency for the IT Contractors. We took over approximately 35 Contractors from 18 different Agencies. The team managed to consolidate over 90 contractors on just that one account. In Mid 2009, IBM won a contract at COJ and we consolided the resources. (approx 50). When I left the total headcount was over 210 contractors. My team exceeded every Revenue, GP and profit target set. Some of the challenges that were overcome:-Due to this being a new business unit for Manpower SA (only started up in January 2008) there was a lack of process and hardly any operational procedures were implemented in so far as Payroll, DSO and contract management. -I implemented a structure for payroll and contract management with each staff member playing their role and deadlines being met on a monthly basis. -Our Debtors days had large amounts outstanding over 120 days, this was successfully reduced to consistently between 30-32 daysAchievements during this time:-Earned every Quarterly Incentive bonus for the balance of 2008 and 2009 for exceeding targets on Revenue, GP and OUP. (valued at one and half month’s salary)-Won the Manpower SA seat to the President’s Club weekend in Spain for EMEA for 2008. This is an award given to the Top achiever in every country and consists of an all expenses paid trip with 5 star treatment, a truly top class prize.-Manpower SA POWER award for 2008 for most improved GP % growth from 2007 to 2008.-Revenue budget for 2009 was R112 million, achieved R137 million, 22% over budget. Overall profit was 32% over budget due to tight cost control of expenses.

Johannesburg, South Africa

Key Accounts Business Manager I joined Manpower in November 2007 to stand in for the Key Accounts Business Manager as she was going on maternity leave. The team consisted of five staff. Three Key Accounts Managers, one Administrator and one Recruiter. The role required that the team achieve our agreed Gross profit targets and account profitability, by developing new business, through the fulfillment of orders, and the effective management of the team. I reported directly to the Managing Director, Jan Coetzee.Responsibilities:-Developing new business-Quality Assurance and retaining existing business-Staff management and development-Financial ManagementAchievements during this time:-Earned a Quarterly Incentive bonus for Quarter one, for exceeding targets on Revenue, GP and OUP. (valued at one and half month’s salary)-Planned and hosted a Strategic Key Accounts Breakaway for the team to build team morale, get the team focused towards exceeding our goals and initiate “Sales Tough” training.-Implemented the Order fill rate report to ensure that the team get as close to possible to filling every single order. For temp orders - January 2008 the order fill rate was 54%, in February it went up to 78% and in March it was 94%. This was achieved because of my constant monitoring of the orders, offering my assistance to help consultants with training to fill positions and by putting small incentives in place to reward performance.

Johannesburg, South Africa

Skills Facilitator/CoachI joined Only the BEST as a Skills Facilitator/Coach for the internal staff of Only the BEST, Teleresources and Khetha Staffing Services (all sister companies under the Only the BEST banner) My functions there were as follows:-Recruitment and selection of new staff together with Operations Manager of the specific business unit-New and existing staff training-Designing training courses for the temp force-Conducting client satisfaction surveys -Setting up a formal mentor/mentee programme-Assisting with staff morale boosting events, theme days, etcTraining: The Dale Carnegie Leadership Training for Managers

Johannesburg, South Africa

N’Lighten is a Cape Town based business and my role in Gauteng is to start up the Gauteng operations. Our game is to assist companies with research (internal and external clients) then creating and facilitating customized training and taking it all one step further into consultation and strategy. I have created and facilitated the following: “If you can dream it, you can do it” Outbound call centre sales training and “Telephone Etiquette” specially focused Outbound lead generation training. I marketed and implemented the FISH! Principles Training at Liberty Life Outbound Call centre to assist the difficult change process that the team were undergoing. I have also assisted with the daily training of Recruitment Account Managers & a Business Development Manager (one of our clients is a Recruitment company) Other value added services that I have provided to this client has been a new Induction module for all new staff as well as improved recruitment processes.Training: Training on Conducting Satisfaction Surveys, Web survey training

Cpt/Jhb

I started my career at Quest in Cape Town based on-site at Old Mutual as an Account Manager. When my husband was transfered to JHB, I was offered the opportunity to build the Insurance division in Gauteng.The Insurance division in Gauteng had a headcount of 26 flexstaff in 2003, Management decided that there was potential to grow this division and I took on the CRE position with the view to build this headcount by networking and marketing to selected Insurance clients. This included undertaking Market research, cold calling and creating staffing solutions. At last count the headcount was 96.Responsibilities include: Managing all stages of strategic account activity, including proposals, solutions, recruitment processes and contract negotiations. Attaining or exceeding quarterly and annual targets and for setting and achieving annual budgets. Currently Line Manager to one Account Manager as well as overseeing day to day operational procedures.

Education record

B.Soc.Sci, Industrial Psychology