Kim Welch Email & Phone Number

Melville, New York, United States

Melville, New York, United States

Melville, New York, United States

• Subject Matter Expert (SME) for OneSign. OneSign is a single sign on solution (SSO).
• Ownership for:o OneSign administration, SSO policy creation and maintenanceo on-going end user support for 9000 users and all system backupso creation and maintenance of OneSign procedure documentation and user guideso.
• Assessed processes and procedures for improvements and standardizationEnvironment: Windows OS, OneSign, OneNote, MSOffice 365 - Word, Excel, PowerPoint, Outlook, AD, Teams, SharePoint, ServiceNow

1 New York Plaza

• Subject Matter Expert (SME) for Skype for Business supporting 80,000 users
• Ownership of all white-glove training for all Directors and their assistants globally. Training provided in person for New York and over Skype for anyone that was remote
• Provided group live training sessions over Skype 8 times a week
• Managed all posts on Skype Jive site, answered community questions, published/approved all support documentation and responsible for Jive site design
• Assisted in Skype entitlement access issues and all processes in relation to Skype
• Created documentation for Zoom Jive site for new users and for use in conference rooms with control panels (Cisco and Crestron), when remote and for use on mobile devices

Garden City, New York

• Ownership of all applications, solely supporting all 220 users, software move/add/changes, inventory, license tracking, and audits, on-boarding systems training
• Active Directory password resets, account creation, group policy edits and group access
• Streamlined business processes, automation of tasks, researched software solutions (internally or with vendors), tested the applications, presented findings to management, purchase ordering, contract signing, created.
• Virus prevention and support, disaster recovery
• Vendor and service contract management, billing approval and budget tracking
• Communicated to all staff for all planned or unplanned outages and any changes that would or could affect how they do their jobs

Member of the Zumba Instructor Network (ZIN). Taught Zumba classes, licensed as of August 1st, 2009 and was teaching since September 15, 2009. Started out with one class a week but it went so well that I quickly went to teaching 5 classes a week in the same location. Took basic ZIN certification, Zumbatomic (Zumba for kids) format, Zumba Sentao and Zumba.

Holbrook, New York

• Project manager, intranet application designer, workflow designer, process owner, application owner (Domino Server) & administrator for Remote Access (VPN) for over 12K global users & 1.4K external business partners.
• Managed all teams needed to make enhancements to Remote Access tools for IT staff & end users, providing direction & ensuring enhancements rolled out on time & without limits on application use.
• Held routine conference calls, providing meeting minutes to stakeholders & time-lines for management on all enhancement projects, from concept through completion.
• Requested, designed, tested, documented & approved all Remote Access application updates, providing training for end users & technical staff as well as reviewing & improving all related process flows.
• Managed global hard token processes for employees & business partners, as well as replacement projects, management of stock around the world, management of regional / local stock owners, & token stock ordering.
• Problem solver, worked with non-technical corporate staff, interviewing them to automate repetitive processes or fix issues with existing software. I designed enhancements to existing software applications as well as.

Bohmemia, New York

• Directed the moving & setting up of several IT Help Desks, meeting or exceeding targeted indexes which were directly reflective of the superior organization provided.
• Automated approximately 75% of tasks involved in measuring effectiveness & responsiveness of the IT department worldwide, utilizing & developing an application called the Mexsi Feedback Training Tool (MFTT).
• Tracked user survey scores (improvements & declinations), managing action items created as a result & generating reports on all uploaded data.
• Led project for the creation of a centralized Help Desk. This new support team of 45 agents was external to Orange and due to cost or language barriers, it was moved to several different countries until it was brought.
• Took training course and became the (Remedy is the official name of the application but since it was customized specifically for Orange it was renamed Genergy) Genergy Administrator, managing customizations of the.
• Trained agents, support staff, and Leads on use of tool, resulting in optimal use of application.

Bohemia, New York

• Provided on-site support and installation for software and hardware, Windows OS environment (Windows 95, 97 when I started Orange and they now use XP and Win 7), new equipment set up, network administration, and.
• Designed database to track IT requests using Lotus Notes.
• Provided all support for all users in 2 local sites (and another in NYC) about 600 staff, Software support and hardware support, rolled out new computers, move/add/changes and kept inventory of all equipment, network.
• Technical Instructor for new hire orientation and end-user training – created training documentation and references.
• Developed monthly and ad-hoc reporting in the application for management.
• Owner and creator of system user guides.

New York, New York

• Responsible for network administration, hardware and software support, printer support. All Microsoft products support (Microsoft Office Suite, Word, Excel, PowerPoint, Access)
• Granted rights to servers, directories and files. Novell network.
• Tested new applications prior to company roll out.
• Provided support for all incoming technical support calls.
• Assisted users over the phone or using PC Anywhere to remotely access and troubleshoot their machines.
• Installed upgrades, software packages, hardware, printers and proprietary applications as needed.

Plainview, New York

• Managed a support team responsible for all technical support at 2 locations.
• Provided software installation, troubleshooting (All Microsoft products support - Microsoft Office Suite, Word, Excel, PowerPoint, Access), software training, work stations moves, phone extension management (phones.
• Created macros in MS Visual Basic, Transferred all documents and macros from WordPerfect to Microsoft Word when MS Office was rolled out for the first time.
• Designed and rolled out an order tracking tool that monitored the customer’s order status, workflow owners and editors, file locations, and designed all application reporting. Created all application documentation and.
• Implemented initial use of Email via Microsoft Outlook company-wide.
• Created accounts for all employees on network and email system.