Kim Marsala Email & Phone Number

Chicago, Il, Us

Coordinated day-to-day operations of multiple large scale and complex accounts, spanning across multiple industries, including automotive, insurance, financial services, Retail/CPG, and media. Directed client and vendor relationships, provided cross-functional leadership of delivery team to ensure contracts are delivered profitably for multi-faceted solutions in various areas such as data integration/enhancement, identity resolution, e-prospecting, analytics. Collaborated with leaders to solve resource issues and ensure appropriate resources. • Coordinated and consulted client on voter registration project to reengage voters. Worked with team to develop targeting and data enhancement strategy that resulted in 40% increase in registrations. • Advised vendor partner through a critical new data integration by driving requirements and helping them to identify and troubleshoot issues; kept the project timeline on track and enabled the successful implementation of an important new function to the client solution.• Drove contract language and played key role in contract negotiation/strategy; led to successful renewal.• Championed team in upgrade from traditional shared drives to SharePoint and educated them on how to migrate and use platform; resulted in operational cost savings for company.

Managed day-to-day relationship with $27 million-dollar strategic outsourcing/risk client. Provided guidance and consultation to production and project management teams and leaders. Worked with legal team to develop contract language and implement legal agreements to support the changing needs of the account.• Streamlined multi-faceted client/partner/competitor relationship by providing centralized point of contact for disparate areas of support, which increased efficiencies and client satisfaction.• Spearheaded implementation of new project tracking methodology, which drove the successful completion of critical contract deliverables.• Collaborated with sales and leadership to create presentations, which conveyed the success against contract deliverables and projects and strengthened client relationship.

Promoted to support over $22 million in revenue, leading a team of eight people and cross-functionally leading an additional five people. Provided leadership, strategy, consultation and mentoring. Directed top tier insurance client for multi-sourced risk underwriting solution, managing vendor relationships and serving as primary interface for team on production processing, issue resolution and client requests. Interfaced with project management team on projects and implemented production ready projects.• Implemented production tracking system and meeting cadence; increased client satisfaction with solution.• Established additional account controls for vendors; resulted in lower incidence of issues.

Coordinated day-to-day operations for multiple accounts with deadlines, managed contractual requirements.• Stabilized newly implemented insurance account; streamlined resources and increased client confidence.• Trained and mentored new production manager, which enabled her to manage account independently.

Promoted to orchestrate contract and CPG database solution; managed expectations, anticipated needs, developed plans to grow account. Led team by providing direction, driving strategy, and issue resolution.• Grew business by over 57% for over a 12-month timeframe.• Played key role in negotiation of $2.6 million contract, which maximized and restructured relationship.

Promoted to spearhead team in learning/implementing proprietary tools; first group to remotely utilize toolset. • Implemented early adopter for new strategic company product; built foundation for product growth.

Promoted to lead team in managing healthcare direct marketing fulfillment projects. • Trained and mentored new resources; enabled team to expand and support company growth.

Promoted to serve as mentor and advisor to other account managers.• Led specialized task force that resulted in operational cost savings of over $60,000.

Facilitated delivery across multiple departments to complete client projects on time and within budget. • Managed double the projected volume of projects, which led to overall increase in team productivity.

Drove all aspects of pre-sales communication and estimating; coordinated transition to production. Negotiated with partners, prepared multi-million dollar proposals for team of 700+ representatives.• Co-developed new pricing system for use by entire department, which streamlined the estimating process.• Created systematic method for evaluating technical partners, which transformed vendor selection process.

Handled company’s largest direct mail account; required management of multiple projects with deadlines, interfacing with the customer, sales, and production teams.• Automated key documents for multi-million dollar account, which reduced job preparation time by 2/3. • Implemented reporting system for new facility; automated the process, increased accuracy and efficiency.

Developed client presentations and wrote all sales and marketing materials. Estimated project pricing and provided consultation on logistics of project execution. Supervised company during owner’s absence.• Sales in 1993 accounted for 1/3 of total company revenue• Sales in 1994 exceeded 1993 by over 50%.