Min Kim Email & Phone Number

Responsible for the continuous improvement of Branch Administration policies and procedures; for the purpose of aligning all processes with the strategic objectives of the bank. This includes overall efficiency gains, the leveraging of technology and adherence with industry best practices, and the transition to a digital business operational model. This position will have the authority to identify process improvement initiatives that further these bank wide goals, and act on the necessary… Show more Responsible for the continuous improvement of Branch Administration policies and procedures; for the purpose of aligning all processes with the strategic objectives of the bank. This includes overall efficiency gains, the leveraging of technology and adherence with industry best practices, and the transition to a digital business operational model. This position will have the authority to identify process improvement initiatives that further these bank wide goals, and act on the necessary reforms needed to advance them. While the emphasis of these improvements will be Branch processes, all divisional areas may be included (Cash Operations, Branch Operations, Payments and Digital Banking) for maximum institutional benefit. This includes an ownership stake in all internal and external forms, and all facets of customer and staff approvals. Show less