Kim Johnson

Kim Johnson Email and Phone Number

Customer Service Leader | Customer Experience | Team Leadership | Policy & Program Implementation | Performance Management @ Infineon Technologies
germany
Kim Johnson's Location
Nashua, New Hampshire, United States, United States
Kim Johnson's Contact Details

Kim Johnson personal email

n/a
About Kim Johnson

I am a dynamic leader with 30+ years’ experience in achieving high performance standards and securing customer satisfaction. I possess a track record of cultivating strong teams, executing strategic plans, and successfully leading large projects. I am a strong communicator and able to easily form relationships and build consensus with people from diverse backgrounds. I am highly organized with the ability to multi-task and meet deadlines in a fast-paced environment.More about me? I have the ability to remain calm under pressure and maintain a positive attitude, even in challenging situations. I believe that flexibility and the ability to shift and reprioritize are important. I am constantly assessing the status quo and challenging myself to find more efficient solutions. I am passionate about leading my team with honesty, integrity, and transparency. I continually invest in my team and promote continued growth. It is important to me that they are engaged, and I encourage teamwork, innovative ideas, and collaboration.

Kim Johnson's Current Company Details
Infineon Technologies

Infineon Technologies

View
Customer Service Leader | Customer Experience | Team Leadership | Policy & Program Implementation | Performance Management
germany
Website:
infineon.com
Employees:
19449
Kim Johnson Work Experience Details
  • Infineon Technologies
    Customer Service Sr Manager
    Infineon Technologies Apr 2022 - Present
    Leominster, Massachusetts, United States
  • Teledyne Flir
    Sr. Manager Global Sales Operations | Data Analysis | Logistics | Sap Training | Customer Service
    Teledyne Flir 2020 - Sep 2021
    Nashua, New Hampshire, United States
    • Managed 15 direct reports (NH, NJ, Belgium, Brazil); responsible for budgeting and leading operational projects/programs• Devised/published metrics; developed service-level agreements (SLAs) for innovative manufacturer of digital technology products• Established teams within Sales Operations to identify opportunities to improve processes and provide an enhanced experience• Led efforts related to global trade compliance, traffic, and logistics; implemented a streamlined process per export requirements• Acted as the company’s SAP subject matter expert, providing guidance, training, and ongoing technical support• Accountable for trade compliance and legal requirement identification of any potential risks along with fraud verification
  • Teledyne Flir
    Customer Service Manager | Team Building & Leadership | Performance Management | Improvements
    Teledyne Flir Jan 2019 - Aug 2020
    Nashua, New Hampshire, United States
    • Worked with Business Development to revise outdated programs and policies, improve customer service, and deepen brand loyalty• Obtained ISO 9001:2019 certification for the organization, strengthening operational standards and enhancing customer satisfaction• Served as Project Lead; executed the implementation of Esker AI to improve order process automation for Global Sales Operations,dropping processing from 5 minutes to 1 minute and increasing order input by 20%• Ambassador for change management, ensuring the company’s mission, vision, and the voice of the employees were heard• Provided exceptional customer service while investigating and resolving customer inquiries and complaints per company policies
  • Teledyne Flir
    Manager Of Customer Order Services | Sap Planning | Customer Order Sourcing | Crm
    Teledyne Flir Jan 2014 - Dec 2018
    Nashua, New Hampshire, United States
    • Managed planning and implementation of SAP customer order sourcing application for Sales and Distribution• Assisted in dealer portal implementation, testing, and training; established electronic data exchange (EDI) with key customers• Established daily short interval management (SIM) team meetings to maintain communication and improve efficiency• Completed all work instructions, testing, and training for new ERP software; assisted with mergers and acquisitions
  • Teledyne Flir
    Supervisor Of Customer Order Services/Order To Cash | Sourcing | Customer Service Standards
    Teledyne Flir Jan 2010 - Dec 2013
    Nashua, New Hampshire, United States
    • Oversaw product allocation, ensuring competitive order processing with efficient, timely, and accurate client deliveries• Updated customer service dept. policies, procedures, and training documents to promote world-class customer service standards• Consistently met weekly cash receipt forecast; reduced or eliminated chargebacks and unauthorized deductions
  • Raymarine
    Team Leader/Senior Credit Analyst | Account Management | Credit/Collection Strategies
    Raymarine Jan 1992 - Dec 2010
    Merrimack, New Hampshire, United States
    • Worked closely with 150 high-risk/high maintenance accounts, representing a $130M marine electronics company• Developed credit/collections strategies, conducting extensive research on each account to determine credit terms and conditions• Oversaw web order administration/online credit card processing; managed Sales & Use Tax for 20 states with no audit findings• Managed 10 employees, directly responsible for task assignment, scheduling, orientation, training, and performance evaluations
  • Raytheon
    Accounts Payable/Receivable Clerk | Client Satisfaction | Key Account Management | A/P | A/R
    Raytheon Apr 1990 - Dec 1992
    Merrimack, New Hampshire, United States
    • Displayed experience managing credit and A/R for ~3,000 accounts/500 vendors, including company’s 4 major accounts ($25M/year)• Demonstrated in-depth knowledge and ability to deliver quality customer service, fostering continued client satisfaction, confidence,and product loyalty

Kim Johnson Education Details

Frequently Asked Questions about Kim Johnson

What company does Kim Johnson work for?

Kim Johnson works for Infineon Technologies

What is Kim Johnson's role at the current company?

Kim Johnson's current role is Customer Service Leader | Customer Experience | Team Leadership | Policy & Program Implementation | Performance Management.

What is Kim Johnson's email address?

Kim Johnson's email address is ki****@****hns.com

What is Kim Johnson's direct phone number?

Kim Johnson's direct phone number is +140520*****

What schools did Kim Johnson attend?

Kim Johnson attended Southern New Hampshire University.

Who are Kim Johnson's colleagues?

Kim Johnson's colleagues are Elke Lindinger, Emilio Zavala, Gerhard Klammer, Jeffrey Lim, Chin-Hsuan Hsu, I Kai, Alexander Odnokoltsev.

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