Kimm Leslie Email & Phone Number

Commerce Charter Township, Mi, Us

Walled Lake, Michigan, United States

Ensuring that products and services are delivered efficiently and meet our enterprise customers expectations. I oversee the delivery process of the product ordered, coordinate with various teams, manage resources and maintain schedules. As a delivery manager, I ensure the project is successfully completed within the prescribed scope, timeline and cost. While my previous project management roles define the vision, as a delivery manager, I make it happen.

Walled Lake, Michigan, United States

Walled Lake, Michigan, United States

Responsible for planning, overseeing, and leading projects from ideation through to completion most often managing several moving project parts simultaneously.Achievement Highlights:- Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.- Mitigated risk factors through careful analysis of financial and… Show more Responsible for planning, overseeing, and leading projects from ideation through to completion most often managing several moving project parts simultaneously.Achievement Highlights:- Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.- Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.- Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and goals, creating detailed project road maps, plans, schedules, and work breakdown structures.- Successfully created a cross-department relationship between the Sales and Implementation Team which has helped in identifying high-risked customers and identified workable plans to keep the customer moving forward with their onboarding process.Projects (2020 to present):Training Webinars: Project-managed and edit training webinars for customers that are migrating, brand new onboarding customers, or customers interested in refresher courses of the products purchased.Implementation Team: Project-managed and created phases involving the transition of a brand new customer throughout their onboarding process.Migrations: Project-managed large-scale initiatives involving the transition of customers from older platform to new platforms Show less

Walled Lake, Mi

• Coordinated internal training program and schedule to enhance staff knowledge of company culture and products.• Led department status update meetings to improve communication between staff and leadership.• Analyzed client data to develop new retention strategies and improve customer relationships.

Walled Lake, Mi

Provided superior client support to all departments while collaborating with other departments to resolve client problems. Brought on to improve client on-boarding process and client communications• Strategic customer success by fostering customer loyalty and increased satisfaction through high-quality interactions at each step of the sales and support process, and by identifying at-risk clients and their pain points.• Improved implementation process to create a more pleasant client… Show more Provided superior client support to all departments while collaborating with other departments to resolve client problems. Brought on to improve client on-boarding process and client communications• Strategic customer success by fostering customer loyalty and increased satisfaction through high-quality interactions at each step of the sales and support process, and by identifying at-risk clients and their pain points.• Improved implementation process to create a more pleasant client experience and product adoption.• Launched a collection process to track, oversee, and organize all interactions throughout the customer's lifecycle. Show less

Sterling Heights, Mi

Supervised, mentored, and motivated team of 10 Customer Service Representatives across four locations while handling complaints and queries from customers and staff.• Serviced customer base of 36,000 people and developed a company-wide customer retention plan. • Improved Team Performance by 20% through analysis, coaching and professional development of team members.• Developed a suitable customer program for high-risk customers and improved churn by 30% by identifying the root cause… Show more Supervised, mentored, and motivated team of 10 Customer Service Representatives across four locations while handling complaints and queries from customers and staff.• Serviced customer base of 36,000 people and developed a company-wide customer retention plan. • Improved Team Performance by 20% through analysis, coaching and professional development of team members.• Developed a suitable customer program for high-risk customers and improved churn by 30% by identifying the root cause of cancelation and empowering the staff to retain• Directed staff for customer service operations• Expert in personal interaction with employees• Created employee incentives to achieve desired results from the team.• Talent management, interviewing and recruiting new people • Lead and managed 24 telemarketers in a Call Center and generated leads and set market goals for the SLS Great Lakes region from 01/2009 to 03/2010. Show less

Madison Heights, Mi

Worked in a fast-paced environment in which duties entailed attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Resolve customer complaints via phone and mail. Greet customers warmly and ascertain problem or reason for calling. Worked with customers who considered switching service providers. By listening… Show more Worked in a fast-paced environment in which duties entailed attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Resolve customer complaints via phone and mail. Greet customers warmly and ascertain problem or reason for calling. Worked with customers who considered switching service providers. By listening patiently and empathetically, tracking information and applying consultative skills regarding services/pricing along with my knack for problem-solving to diffuse situations and pointing out new value which resulted in upsells, left a lasting impression in which I was to be offered a management position 6 years later with Scotts Miracle Gro. Show less

Certificate, Business Administration And Management, General

Associates, Business Administration And Management, General