Kimmy Arrowsmith Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Portland, Oregon Metropolitan Area

Deeply rooted in the Pacific Northwest, Percipio Group is a Portland-based consulting firm that is sharply focused on a prosperous future for the PNW region and the greater community.Welcoming, straightforward, and steadfast, we guide clients along the path to success through strong leadership, a clear point of view and solutions that break down barriers.Examples of some of the work I've delivered through Percipio:- Drove change management and communications strategy for a $6.6 million dollar integration of a managed services provider into a Information Technology and Security department at a public utility- Crafted and presented on-demand trainings, monthly executive updates, and department wide town halls to audience of 150+ to drive awareness and reinforcement of organizational changes- Delivered stakeholder analysis, communications strategy, technology integration support, and new workflow and process documentation, maximizing project success

Portland, Oregon, United States

Focus: Organizational Change Management in the Utility industry

Coach Supervisor (Feb 2019 – Feb 2020)Project Manager (May 2018 – May 2019)Quality Assurance and Development Specialist (Jun 2017 – Jun 2019)Student Support Specialist and Professional Coach (Jul 2008 – Feb 2019)- Mentored executive staff through needs assessment, virtual and in-person training, coaching, consultation, and change management, developing 4 leaders managing 35 team members- Established and managed high-performing teams through training, culture building, and change strategy, reducing turnover with 100% of employees surveyed reporting increased satisfaction- Charted staffing changes and transitions with data analytics, consultation and negotiation, utilizing a flexible staffing model for 6 teams, totaling 25 members, and resulting in $6M revenue- Implemented capacity-building program with staffing assessment, systems and process consultation, launching 5-year, $3.6M partnership, serving more than 25k customers yearly- Identified performance and development gaps and priorities through observations, data analysis, and collaboration, targeting development plans for 150-member staff- Increased partner capacity through 1:1 coaching, project management, and skill trainings, establishing coaching program for 400 clients, exceeding control group results 5%- Tailored multi-channel communication plans, capturing 70 unique trends and insights, improving understanding of lifecycle experience and areas of opportunity for process improvement- Advocated for a DEI-centered culture through assessment, coaching, and recommendations, imbuing a growing company of 200 staff with features of belonging and safety- Delivered written and verbal actionable feedback through quality assurance observations and debriefs, data analysis, and monthly meetings, professionally certifying 30 staff members- Coached clients through 1:1 personal and professional development increasing retention and success rates 12% higher than control group

Graduate Resident Director, Housing and Residential Education Aug 2006 – Jun 2008- Designed, delivered and coordinated two 20-hour sexual assault response training and four 1-hour workshops to build awareness for various campus departments and graduate classes- Managed daily operations of a 380-bed residence hall housing traditional aged students, through facilities management, student and staff supervision and training, and crisis intervention

Ma, Higher Education/Higher Education Administration

Ba, Psychology