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@fastly.com
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7 phones found area 720, 415, 310, 800, and 425
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Kim Ogletree is listed as Chief Customer Officer at Fastly at Fastly, based in Aurora, Colorado, United States. AeroLeads shows a work email signal at fastly.com, phone signal with area code 720, 415, 310, 800, 425, and a matched LinkedIn profile for Kim Ogletree.
Kim Ogletree previously worked as Chief Customer Officer at Fastly and Vice President, Customer Care at Ring.Com. Kim Ogletree holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Colorado State University Global.
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AeroLeads found 2 current-domain work email signals for Kim Ogletree. Compare company email patterns before reaching out.
Highly collaborative executive with 20+ years experience managing multiple facets of customer support operations including programs to improve the customer experience, strategies to increase revenues and cut costs, as well as streamlined workflows. Skilled at creating management practice models to increase employee retention, improve sales performance, and build customer loyalty. Decisive leader with demonstrated ability to deliver results and lead change. KEY CONTRIBUTIONS • Ranked as the #1 CDN provider for Customer Support by Gartner Peer Insights 2021/2022• Protect and grow 80% of company revenues • Maintained >98% revenue retention YoY, with 120% LTM Net Revenue Retention• Drove demand for professional services, technical account management, and customer support offers resulting in profitable, revenue-generating operations• Directed all aspects of vendor management for retention sales center operations spanning 4 separate lines of business and more than 2k agents• Launched call center management model that trained over 3k supervisors and spanned more than 30k agents resulting in $8.6M in incremental revenue• Redesigned the quality program and aligned the call center coaching model resulting in an average +14 pt lift to NPS spanning multiple Sales and Retention lines of business• Reduced shrinkage by 12% while simultaneously reducing AHT by 18% within 6 mos • Led retention strategy to improve customer save rates of 5+% among 2 sites with 500+ headcount• Collaborated with marketing to develop in-box quick start material to enhance the “plug and play” experience and reduce inbound calls within the 30-day cohort base. Reduced Customer Care costs by $450k annually• Reduced customer care calls by 12.5%, saving $10.5M annually through web & IVR self-help enhancements
Listed skills include Crm, Cross Functional Team Leadership, Vendor Management, Strategy, and 28 others.
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San Francisco, CA, US
As the Chief Customer Officer, I am responsible for the post sales, end to end customer experience. Client Service teams includes Professional Services, Customer Solutions, Customer Success, Customer Support Engineering (CSE), Program Management Office (PMO), and Network Operations Center (NOC). Wins include design and implementation of the global NPS.
Santa Monica, California, US
Responsible for every aspect of the Customer Support Call Center Operation including the design, project management, and execution of a multi-layer omni-channel, 24/7 support model. Responsibilities include process design, customer experience management, staffing & efficiencies, $22M annual P&L, domestic and off-shore oversight across multiple outsourced.
El Segundo, CA, US
Customer Experience Management Director 2015-PresentDirect all aspects of the Sales & Service management practice model leveraged within owned & operated and vendor partner sites impacting more than 30k agents and 3k coaches. Responsible for the design and implementation of the customer experience call flow expectations and the management practice.
US
US
Credit & Sales Support/Fraud Prevention 2006-2008Recruited to build a Credit & Sales Support organization from the ground up. Responsible for spearheading the successful implementation of credit checks including vendor selection, development of I.T. business requirements and building all related support processes and KPI measurements.Added responsibility.
US
Led all aspects of sales support operations including hiring and development of 100+ Partners within Credit, Activations, Sales Support, Executive Escalations and Partner Phones teams and Credit Vendor Management. Developed internal processes impacting internal customers, ensuring efficient and accurate workflow. Cultivated relationships with key sales.
Managed a high-volume workload within a fast paced environment. Resolved an average of 300+ inquiries in any given week and consistently met performance benchmarks in all areas.Helped company attain the highest customer service ratings-- earned 100% marks in all categories including communication skills, listening skills, problem resolution and.
Other employees you can reach at fastly.com. View company contacts →
Todd Posadas
Colleague at Fastly
San Francisco Bay Area, United States, United States
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RV
Rachel Vaughn-Hulbert, Cpa
Colleague at Fastly
San Francisco, California, United States, United States
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PJ
Prachi Jain
Colleague at Fastly
Dallas-Fort Worth Metroplex, United States, United States
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MK
Matthew Karkowski
Colleague at Fastly
New York, New York, United States, United States
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JG
Jacqueline Gu
Colleague at Fastly
San Francisco, California, United States, United States
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JH
Jonathon Hulbert
Colleague at Fastly
Columbus, Ohio, United States, United States
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JV
Jake Vento
Colleague at Fastly
Denver Metropolitan Area, United States, United States
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BL
Bill Lavelle
Colleague at Fastly
Denver, Colorado, United States, United States
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AG
Alejandro Guzman
Colleague at Fastly
San Francisco Bay Area, United States, United States
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AS
Aaron Santavicca
Colleague at Fastly
Toronto, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Kim Ogletree works for Fastly.
Kim Ogletree is listed as Chief Customer Officer at Fastly at Fastly.
AeroLeads has found 2 work email signals at @fastly.com for Kim Ogletree at Fastly.
AeroLeads has found 7 phone signal(s) with area code 720, 415, 310, 800, 425 for Kim Ogletree at Fastly.
Kim Ogletree is based in Aurora, Colorado, United States while working with Fastly.
Kim Ogletree has worked for Fastly, Ring.Com, Directv, Clear Inc, and Nextel Partners.
Kim Ogletree's colleagues at Fastly include Todd Posadas, Rachel Vaughn-Hulbert, Cpa, Prachi Jain, Matthew Karkowski, and Jacqueline Gu.
You can use AeroLeads to view verified contact signals for Kim Ogletree at Fastly, including work email, phone, and LinkedIn data when available.
Kim Ogletree holds Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services from Colorado State University Global.
Kim Ogletree is listed with skills including Crm, Cross Functional Team Leadership, Vendor Management, Strategy, Management, Leadership, Program Management, and Telecommunications.
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