Kim Peek Email & Phone Number

Chicago, Illinois, United States

I shaped the learning and development strategy for operations and product teams. I defined clear roles in a recently-restructured team, established responsibilities, and implemented workflows to optimize team performance. Utilizing metrics, I evaluated program sustainability and spearheaded continuous enhancements. Additionally, I oversaw a cross-functional team of instructional designers and technical writers, driving curriculum development, product documentation, e-learning, instructor-led training, and knowledge management initiatives.Key accomplishments include:-Developed innovative hands-on training program, achieving 90% employee satisfaction and enhancing employee understanding of company product portfolio-Led the end-to-end management of learning and development projects with a team of six, delivering projects on time and within budget-Identified and addressed skill gaps in Operations new hire onboarding, implementing a strategic plan projected to decrease time to productivity for customer-facing roles by 30%-Defined Flexe’s content strategy for their internal knowledge base, demonstrating a proactive approach to instructional design that supports organizational objectives and initiatives-Forged strategic partnerships with internal stakeholders in Product, Customer Support, Operations, and HR to established new processes that supported business goals and ensured alignment on training initiatives

At Relativity, I developed a strategic roadmap for all training content to enable product adoption,support internal onboarding initiatives, and scale training programs. I rapidly advanced frominstructional designer to team leader, overseeing a team of training professionals tasked with creatingin-person, e-learning, and on-demand educational content for a vast global user base within thestringent legal sector.Key accomplishments include:-Developed technical training curriculum that reached over $1M in revenue each year, servingRelativity’s 300K and growing customer base-Developed and implemented hands-on product training at Relativity Fest (our annual userconference attended by over 2000 customers and prospects across the world), increasingproduct engagement by 216%-Increased content creation efficiency by 50% through improved processes that led to reduceddevelopment time while improving content standards-Spearheaded a multi-team effort to redesign Relativity's flagship training classes and oversawimplementation, including content creation, train the trainer initiatives, internal changemanagement efforts, and delivery to clients-Designed technical training curriculum and learning solutions across six separate productverticals, including in-person training classes (ILT), virtual webinar sessions, on-demand videos,interactive tutorial simulations (eLearning), and hands-on technical training

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

In this role, I created software training modules in collaboration with a multinational training team andoversaw implementations across our global offices.Key accomplishments include:-Authored video tutorials, interactive eLearning courses, assessment materials, and user guidesfor internal and external stakeholders-Led on-site and remote training classes in English and Spanish across the organization-Administered company learning management system to deliver international eLearning curricula

Loja, Ecuador

I collaborated with educators nationwide, spanning both university and high school levels, to enhancetheir English proficiency and refine teaching methodologies.Key accomplishments include:-Created a bilingual learning and development program for 200 educators in collaboration withthe Ecuadorian Ministry of Education-Coached Ecuadorian Ministry of Education officials on teaching methodologies and languagedevelopment-Created structured university curricula based on a needs analysis of existing English program

Lenexa, Kansas

• Collaborated with the CEO, traffic engineers, and other technical writers to write several technical papers on traffic signal technology• Composed technical white papers in a user-friendly manner for a non-technical audience• Interviewed in-house traffic engineers, department heads, and technical writers to develop a technical understanding of traffic technology.• Conducted and synthesized research on traffic technology

Lebanon, Illinois

• Taught English 111 (focused on informative writing and analyzingsocial issues) and English 112 (focused on persuasive writing andresearch).• Designed curriculum and developed materials for both courses.• Graded and wrote evaluative comments for approximately 300 student drafts.• Consulted with students one-on-one to discuss class performance and explaindifficult concepts.• Reported student progress to various university offices and services.

Master Of Arts (M.A.), English, Creative Writing

Activities and Societies: Paid graduate instructor, Campus Writing Center Tutor, Editor-in-Chief of Touchstone literary magazine.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Campus Writing Center tutor, stage management, Sigma Tau Delta, (International English Honors Society), Alpha.

Education record