Ryan G. Email & Phone Number

Portland, Oregon, United States

• Onboarded over 40 box offices to SeatGeek's merchant platform by implementing e-commerce, MOTO, and card present payment solutions• Streamlined token migration process to enable flexibility and maneuverability across a variety of 3rd party payment integrations• Worked with Product to validate and roll out new features, enhancements, and bug fixes for our proprietary ticketing software• Conducted regular status meetings with internal teams and external partners to track progress against established milestones• Resolved, triaged, and acted as a subject matter expert across client and internal support cases• Managed scheduling, agendas, and wiki documentation• Led and developed programming for SeatGeek's LGBTQ+ employee resource group (QueerGeeks) from 2021-2023

Portland, Oregon

• Assisted and drove progress in buildout of merchant payment platform• Investigated and resolved payments issues, acting as an escalation point for Client Services and partner teams• Built, tracked, and operated against detailed project plans on behalf of clients and internal product initiatives• Documented everything payments-related, including new client merchant onboarding process

Portland, Oregon

• Provided exceptional & timely support for our direct consumer base (SeatGeek customers, Enterprise clients, ticket brokers) through phone calls, email, live chat, and social media• Leveraged data to implement sustainable, scalable solutions to product, platform, and service-level issues• Project lead - Partnered with leadership team on initiatives to shape the strategy and culture of CX• Built workflows and reference materials to shift new agents from curriculum-based learning to utilizing an internal knowledge base• Assisted in recoupment strategy, business process outsourcing, shipment logistics, and Enterprise support

Portland, Oregon Area

I worked as a customer representative at an online bank and tech company. I corresponded with different departments to ensure prompt customer satisfaction within an ever-changing online financial platform. Working with Simple's mobile app and beautifully designed web interface, the support CR team strives to give customers confidence with their money. • Answered customer inquiries through phone calls, support messages, and social media engagement in a metrics-driven environment• Resolved, documented, and communicated customer issues to other departments in a variety of categories: General account support, bugs, card upkeep, account maintenance, software questions, banking questions, disputes and potential fraud, risk, customer feedback, etc.• Utilized over 30 different tools to accomplish tasks while increasing productivity, including Github, Slack, Google Tools, Alfred, TextExpander, Monosnap, 1Password, Sprout Social, Salesforce and other internal tools• Created a daily workflow of responding to emails, documenting system incidents, documenting customer feedback and helping other agents• CR tooling testing group & social media response team member

Verona, Ny

Owned and operated a small local photography business. For more of my work, check out @rtgeer on Instagram.• Senior portraits, weddings, families, events, commercial work, short filmmaking and documentary videography• Adobe Lightroom and Photoshop skills including session editing, online photo publishing, branding and logo design, photo restoration• Client communication, social media outreach and advertising

Syracuse, New York Area

• Greeting and communicating with guests about new specials/promotions• Seating guests appropriately while keeping an organized and efficient computer seating system• Answering phone calls & taking reservations• Working with servers and management staff to ensure guest satisfaction

Oneida, Ny

• Money handling experience, check cashing, National Grid payment processing, returns and exchanges• Office work, filing, faxing, answering phone calls• Leadership experience managing a team of cashiers and other grocery associates, assigning work duties, scheduling• Worked in the floral department - Unloaded delivery trucks, stocked merchandise, created, priced and sold floral arrangements

Singing / Performing Waiter