Ryan G. Email & Phone Number

Portland, Oregon, United States

• Onboarded over 40 box offices to SeatGeek's merchant platform by implementing e-commerce, MOTO, and card present payment solutions
• Streamlined token migration process to enable flexibility and maneuverability across a variety of 3rd party payment integrations
• Worked with Product to validate and roll out new features, enhancements, and bug fixes for our proprietary ticketing software
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones
• Resolved, triaged, and acted as a subject matter expert across client and internal support cases
• Managed scheduling, agendas, and wiki documentation

Portland, Oregon

• Assisted and drove progress in buildout of merchant payment platform
• Investigated and resolved payments issues, acting as an escalation point for Client Services and partner teams
• Built, tracked, and operated against detailed project plans on behalf of clients and internal product initiatives
• Documented everything payments-related, including new client merchant onboarding process

Portland, Oregon

• Provided exceptional & timely support for our direct consumer base (SeatGeek customers, Enterprise clients, ticket brokers) through phone calls, email, live chat, and social media
• Leveraged data to implement sustainable, scalable solutions to product, platform, and service-level issues
• Project lead - Partnered with leadership team on initiatives to shape the strategy and culture of CX
• Built workflows and reference materials to shift new agents from curriculum-based learning to utilizing an internal knowledge base
• Assisted in recoupment strategy, business process outsourcing, shipment logistics, and Enterprise support

Portland, Oregon Area

• I worked as a customer representative at an online bank and tech company. I corresponded with different departments to ensure prompt customer satisfaction within an ever-changing online financial platform. Working with.
• Answered customer inquiries through phone calls, support messages, and social media engagement in a metrics-driven environment
• Resolved, documented, and communicated customer issues to other departments in a variety of categories: General account support, bugs, card upkeep, account maintenance, software questions, banking questions, disputes.
• Utilized over 30 different tools to accomplish tasks while increasing productivity, including Github, Slack, Google Tools, Alfred, TextExpander, Monosnap, 1Password, Sprout Social, Salesforce and other internal tools
• Created a daily workflow of responding to emails, documenting system incidents, documenting customer feedback and helping other agents
• CR tooling testing group & social media response team member

Verona, NY

• Owned and operated a small local photography business. For more of my work, check out @rtgeer on Instagram.
• Senior portraits, weddings, families, events, commercial work, short filmmaking and documentary videography
• Adobe Lightroom and Photoshop skills including session editing, online photo publishing, branding and logo design, photo restoration
• Client communication, social media outreach and advertising

Syracuse, New York Area

• Greeting and communicating with guests about new specials/promotions
• Seating guests appropriately while keeping an organized and efficient computer seating system
• Answering phone calls & taking reservations
• Working with servers and management staff to ensure guest satisfaction

Oneida, NY

• Money handling experience, check cashing, National Grid payment processing, returns and exchanges
• Office work, filing, faxing, answering phone calls
• Leadership experience managing a team of cashiers and other grocery associates, assigning work duties, scheduling
• Worked in the floral department - Unloaded delivery trucks, stocked merchandise, created, priced and sold floral arrangements

Singing / Performing Waiter